Smaart Recruitment Annual Contact Centre Best Practice report
For the last couple of years, Smaart Recruitment have released their Annual Contact Centre Best Practice report and this year Verint had been invited to add commentary to the technology section.
The report has been collated from over 200 different data points with responses received from 165 separate organisations, giving unique insights into the operational effectiveness of Australian Contact Centres.
The full report takes a deep dive into the areas that contact centre leaders believe … Read More