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Verint Engagement Data Management: The Enterprise Pipe Dream Realised

According to the Merriam-Webster dictionary, a pipe dream is an illusory or fantastic hope or plan. Dictionary.com also defines a pipe dream as any fantastic notion or hope. I believe today’s enterprise would define a pipe dream as the ability to bring together customer interaction data from various silos throughout the organisation into a single hub, normalise the data and make it available in a usable form to the various organisational functions and departments.  

The … Read More

Verint Expands APAC Customer Engagement Market Leadership

Did You Hear? Verint Expands Customer Engagement Market Leadership in Asia Pacific

Good news!

Frost & Sullivan has ranked Verint first in Asia Pacific market share for cloud and on-premises workforce management, quality monitoring, and analytics. The firm also named Verint Contact Centre Optimization Solution of the Year.

The report credited Verint with a market share that is significantly higher than the number two competitor, across the three combined contact centre technologies. Verint was recognised as leading the Workforce Management (WFM), Quality Monitoring (QM) and Analytics segments … Read More

Did You Hear? Verint Unveils Engagement Data Management

Good news!

Verint unveiled the industry’s first offering specifically designed to help create an enterprise-wide interaction data hub—Engagement Data Management (EDM), the latest addition to its open cloud platform.

Verint EDMTM is the first solution to enable organizations to gain a uniform and cohesive view of interaction data across the organization’s many data silos created by the growing number of communication and collaboration platforms. The interaction data may reside in disparate systems, departments or … Read More

Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform

Industry’s First Offering Specifically Designed to Help Create an Enterprise-wide Interaction Data Hub. Open Cloud Architecture and Usage-based Pricing Model Make the Solution Ideal for Enterprise IT Organizations and System Integrators

Verint®, The Customer Engagement Company, today launched its Engagement Data Management (EDM) solution, part of the Verint Cloud Platform. Verint EDM is the first solution to enable organizations to gain a uniform and cohesive view of interaction data across … Read More

Verint Introduces Digital Behavior Analytics to Understand How Customers Navigate Digital Properties and to Enhance the Quality of Customer Experiences

Organizations Gain Newfound Visibility into Customer Journeys to Speed Issue Resolution and Improve Business Outcomes 

This month, Verint announced the addition of Digital Behavior Analytics to its Experience Cloud solution, creating a deep, insightful, and comprehensive view of digital customer interactions. The new solution captures and tracks millions of clicks, gestures, taps, and other actions so organizations can see and analyze how customers navigate digital properties, automate how they find and fix problems, and vastly … Read More

Navigate the Unknown and Thrive

In this final article of the series, Steve Bell, Vice President EMEA Solutions Consulting, Verint, reveals how a cloud-powered customer engagement and workforce management strategy enables you to innovate faster and pivot at pace to whatever the future may hold.

Read part one and part two.

It’s easier to predict next month’s lottery numbers than it is to forecast what the post-pandemic future will be like. When the dust finally settles on COVID-19, your … Read More

The Verint Cloud Narrative

Why have so many companies moved to the cloud? Why are those who haven’t yet now considering cloud a top organizational priority? 

We especially see this trend with organizations that want to perfect customer engagement and need to move fast and have a competitive advantage in uncertain times. The cloud has created a new way of working, and it’s important to consider how that way of working is different than what we did in the … Read More

Thriving in a Post-Pandemic World

In the second of a three-part series (read part one here), Verint’s Simon Rudkin, Vice President – Cloud and Hosting, EMEA, explores how cloud-based customer engagement gives organisations the flexibility and agility to face unpredictable change and deliver amazing customer experiences.

With just weeks left to run in 2020, the question on everyone’s lips is, ‘What’s around the corner?’ COVID-19 has left a deep scar on society and the economy, upending personal plans … Read More

Omdia Ranks Experience Cloud as an XM “Market Leader” | Verint

Did You Hear? Omdia Ranks Experience Cloud as an XM “Market Leader”

Tech analyst firm Omdia (formerly Ovum Research) has given Verint an “advanced capability or breadth” rating in AI-enabled platforms for its experience cloud solution. The firm recently released its “Market Radar: AI-enabled Experience Management Platforms” report, which evaluates vendors on their ability to support continuous customer engagement improvement.

Verint Experience Cloud received the highest “advanced capability or breadth” rating on multiple criteria. Omdia cited several strengths, including:

  • A unified XM platform on a common codebase
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