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AI for Everybody

The Low-Code Package from Verint IVA Places Conversational AI into the Hands of Business Professionals

Not too long ago, if a business needed to stand up a website—even a basic homepage—they needed to enlist the help of a professional web developer.

That developer worked with the marketing team to build the site, of course, but the company itself had little access to the back end of their page to make updates or changes in stride … Read More

Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement

Verint announced Verint Intelligent Virtual Assistant Professional (IVA Pro) Package, a low-code conversational artificial intelligence (AI) offering that can rapidly turn existing conversation data into automated self-service experiences.

As part of the market-leading Verint Intelligent Virtual Assistant (IVA) offering, the package allows business professionals to quickly deploy a production-ready chatbot to deflect calls and support customers. Verint IVA enables businesses to expand capabilities across the enterprise with boundless intelligence for both voice and … Read More

Conversational AI: Dialogue Traits of Sophisticated IVAs

Verint has developed comprehensive expertise building, implementing, and delivering high-quality IVA experiences for customer service leaders such as Novo Nordisk and Alight Solutions. So, if you’re looking into incorporating or elevating an IVA within your customer service strategy, here are the traits your IVA needs to encompass to deliver an exceptional customer experience and gain a competitive advantage.

Human-in-the-loop Intent Understanding and Continuous Improvement

Verint IVA applies a combination of AI and Machine Learning techniques … Read More

Forbes Comms Council: Match Your AI and Analytics Initiative to Actual Business Outcomes

That title may not sound all that groundbreaking. After all, positive business outcomes usually lead to loyal customers—and we all want those.

However, we’ve learned that AI and analytics initiatives don’t always translate successfully to business outcomes. We’ve been dealing with the business-altering (and life-altering) challenges of COVID-19 for more than a year. Business models, offerings and customer needs have radically shifted during that time.

Now is a good time to revisit what success looks … Read More

The Workplace of the Future Needs Intelligent Virtual Assistants and Chatbots

When we think about the rise of intelligent virtual assistants (IVAs) and chatbots, it’s mostly through the lens of customer service. And this makes sense, given the way that this AI-powered technology has changed—and continues to change—how customers interact with businesses, organisations, and government entities. 

But companies aren’t only using IVAs to bring quick, accurate, and meaningful information to their customers. They’re also using them to change the way we work. IVAs allow companies to … Read More

Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations

Cited for Innovative AI Capabilities, Open Integrations and Customer Satisfaction

Verint IVA Receives Perfect Scores for Features and Technology, Integration and Scalability

Verint today announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Opus Research named Verint a leader for perfect Features and Technology, and Integration and Scalability criteria scores in its 2021 Decision Makers’ Guide to Enterprise Intelligent Assistants report.1 Kisaco Research placed Verint at … Read More

Digital Transformation in Banking: Technology Innovation Key to Survival

Digital transformation is a phrase that spans many industries but for financial institutions, it largely refers to the shift to online and mobile services—a transition that has been sped up by the COVID-19 pandemic. 

The abrupt, forced shift to social distancing measures, bank closures and virtual services left many banks and credit unions scrambling to adopt the new technologies that made this transition possible. As consumer needs and wants pivoted, competition among financial institutions intensified … Read More

How AI has Become an Organizational Imperative for Your Enterprise

During the pandemic, we’ve seen some of the most rapid implementations of technology in decades. Millions of people were suddenly required to work from home—countless offices, restaurants, and even healthcare spaces shut down. Such dramatic changes that occurred essentially overnight required technology to adjust at a breakneck speed.  

Consider telemedicine, for example. We’ve been talking about effectively adopting telemedicine for 20 years, but it took less than a month to become widely available when we … Read More

Get Automation Right from the Start with AI Blueprint

You wouldn’t head into the wilderness without a map—by the same token, you shouldn’t deploy an AI initiative without having a clear idea of where you are and where you’re heading.

You need to know how automation will best benefit your bottom line, your employees’ productivity, and, of course, the customer experience.

Here’s the thing—your customers are already giving you all the direction and landmarks to guide your journey. It’s all found in the data … Read More

Omdia Ranks Experience Cloud as an XM “Market Leader” | Verint

Did You Hear? Omdia Ranks Experience Cloud as an XM “Market Leader”

Tech analyst firm Omdia (formerly Ovum Research) has given Verint an “advanced capability or breadth” rating in AI-enabled platforms for its experience cloud solution. The firm recently released its “Market Radar: AI-enabled Experience Management Platforms” report, which evaluates vendors on their ability to support continuous customer engagement improvement.

Verint Experience Cloud received the highest “advanced capability or breadth” rating on multiple criteria. Omdia cited several strengths, including:

  • A unified XM platform on a common codebase
Read More