In this the first episode of 2021 Martyn hands the baton over to guest host Audrey William, Principal Advisor at Ecosystm, for an in-depth conversation with our own Ryan Hollenbeck, Senior Vice President Global Marketing at Verint. Audrey and Ryan discuss the changing market conditions post 2020 and the impacts Covid-19 had on the industry. Ryan reveals that despite the disruption of last year, he has at least one happy memory from 2020 when he became a grandfather for the first time.
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In conversation with . . . is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region.