Sara Harrup - In conversation With-03

In Conversation With . . . Sara Harrup

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Last week, Verint’s Australian operations announced a new community partnership with Foodbank Queensland. In this special episode of the podcast, Martyn Riddle talks to Sara Harrup, the CEO of Foodbank Queensland, on how the organisation has adapted to meet the changed conditions and increased demand brought about by the pandemic.

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In Conversation With . . . Chris Harwood

In Conversation With . . . Chris Harwood

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With the prolonged pandemic taking its toll on mental and emotional health, as well as physical, around the world, support services have been inundated with calls for help and support. In this poignant episode, Martyn Riddle chats with Chris Harwood from the Australian charity Lifeline on the impact the virus has had on their operations and how they have scaled up to meet the escalating demand for their services.

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In conversation with . . . PS Reddy

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In this episode we travel back to India and chat to industry innovator PS Reddy, Executive Vice President and Global Chief Technology Officer of BPO firm Startek. During the session, PSR tells of his passion for running and how that has helped him take on the challenges presented to his organisation by the ongoing pandemic.

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In conversation with David Sheiff

In conversation with . . . David Shieff

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In this episode Martyn hands the baton over to guest host Ian Harrison, Verint’s Director, Customer Experience Optimisation, for an in-depth conversation with David Shieff, Founder and Director of New Zealand Analytical Consultancy firm Incisive. Ian and David discuss the pre requisites for succeeding in an age of disruption and rapid change, and the ability to see sooner and act faster with strategic decisions based on robust data insights and foresight. David reveals his top … Read More

In conversation with Sri Annaswarmy

In conversation with. . . Sri Annaswamy

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After a month away, during which the host Martyn Riddle underwent knee replacement surgery, the Verint podcast is back, with added titanium!! For our return episode, we chat with Sri Annaswamy, Founder and Director of Swamy & Associates, on all things AI, ML, GPT, RPA and a host of other over-used acronyms.

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In conversation with… Manoj Menon

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In the latest episode we go back to Singapore and speak to another renowned industry analyst Manoj Menon from the innovative new age research think tank Twimbit. Manoj has been involved in the contact centre and CX industry for over 2 decades, helping to set up the regional operations of one of the worlds most recognised research firms, where here worked for over 22 years. It might surprise you to learn that Manoj had a … Read More

In conversation with… Liam Hindle

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In this episode, Martyn Riddle chats with Liam Hindle from AGL about the impact of the coronavirus situation on the customer service operations of a large energy provider. Liam explains the importance of a solid change management process and explores what the future ways of working might look like as organisations adapt to the evolving situation.

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In conversation with… James Staltari

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During the Covid19 crisis, many organisations have accelerated their digital transformation programs as they rush to meet the growing demands of their customer engagement services. In this episode, we chat with James Staltari, who has led significant transformation projects in both the banking and travel sectors, to get his thoughts and advice on successful strategies and common pitfalls.

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In conversation with… Subramanya C

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We’re back in India once more, this time visiting Bangalore where we catch up with Subramanya C, better known as Subbu, the Global Chief Technology Officer at Hinduja Global Solutions (HGS). With many of their clients coming from the healthcare sector, it was interesting to hear Subbu talk about the measures HGS have put in place to support these customers during the Covid19 crisis – and the impact this situation has had on him personally.… Read More

In conversation with… Audrey William

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Over the past dozen or so episodes of the Verint podcast, we had some great chats and insightful conversations with senior executives responsible for delivering customer service right across the APAC region. For this edition, we’re taking a slightly different approach and talking to an analyst to get their perspective on what is happening with the industry right now.

Audrey William, from the research organisation Ecosystm, has been studying and researching the customer engagement market … Read More