See how New York Life reduced more than 400,000 calls per year using VERINT’s solution and perform voice analysis

New York Life is one of the largest mutual life insurance companies in the entire world and the largest mutual life insurer in the United States today. We have over 6 million customers, 500 billion in assets, and we have the highest strength rating of all financial institutions. Our original business drives revolved around workforce management, optimisation, and forecasting. We track things on spreadsheets, which is very manual and doesn’t give you a lot of … Read More

Citizens Energy Group Powers Customer Feedback with Verint

My name is Curtis Popp, I’m Vice President of Customer Operations at Citizens Energy Group. Citizens Energy Group is a unique entity. As far as utilities go, we’re the only public charitable trust utility in the known universe. We’ve been around 132 years to basically provide light, heat, power, water utility services to the citizens of Marion County. We do a lot of surveys with Verint. We measure overall customer satisfaction, random surveys, but we … Read More

MTD Modernizes scheduling with Verint Workforce Management in the Cloud

MTD Products is a leader in outdoor power equipment manufacturing. We produce everything, from lawnmowers to snow throwers to string trimmers. In 2017 during our implementation process with Verint, we worked with the Verint team for a smooth and seamless transition.

They were able to take all of our historical data and roll it up into the Verint product that we are now using today, but the relationship didn’t just stop there. We are still … Read More