Verint Is Now a Pure-Play Customer Engagement Leader

It’s a big day! 1 February 2021 was “day one,” when we announced a major milestone for the Verint brand. We are now a pure-play customer engagement leader—and we’re excited! Read more about it.

As of 1 February 2021, Verint is now solely focused on helping the world’s most iconic brands build enduring consumer relationships at an unprecedented speed and scale. Customer Engagement is the heartbeat of global brands—every day we help our customers … Read More

Verint Celebrates ‘Day One’ as a Company Focused on Enabling Brands to Achieve Boundless Customer Engagement Following Completion of Cognyte Software Spin-Off

Customer Engagement Cloud Platform Connects Work, Data and Experiences Across the Enterprise

Verint today announced that it has completed the spin-off of Cognyte Software Ltd. The milestone marks the start of Verint’s journey as a pure-play customer engagement vendor with an exclusive focus and extensive resources – including over 4,500 professionals worldwide – dedicated to helping organizations provide Boundless Customer Engagement.

Cognyte will begin “regular way” trading on NASDAQ on February 2, 2021, … Read More

Verint Engagement Data Management: The Enterprise Pipe Dream Realised

According to the Merriam-Webster dictionary, a pipe dream is an illusory or fantastic hope or plan. Dictionary.com also defines a pipe dream as any fantastic notion or hope. I believe today’s enterprise would define a pipe dream as the ability to bring together customer interaction data from various silos throughout the organisation into a single hub, normalise the data and make it available in a usable form to the various organisational functions and departments.  

The … Read More

Verint Expands APAC Customer Engagement Market Leadership

Did You Hear? Verint Expands Customer Engagement Market Leadership in Asia Pacific

Good news!

Frost & Sullivan has ranked Verint first in Asia Pacific market share for cloud and on-premises workforce management, quality monitoring, and analytics. The firm also named Verint Contact Centre Optimization Solution of the Year.

The report credited Verint with a market share that is significantly higher than the number two competitor, across the three combined contact centre technologies. Verint was recognised as leading the Workforce Management (WFM), Quality Monitoring (QM) and Analytics segments … Read More

Did You Hear? Newsela Selects Cloud-based Verint Community

Good news!

Newsela has expanded its reach to educators nationwide with the open, flexible Verint Community that gives teachers a trusted source to get information, collaborate, find support from fellow educators, and share ideas and best practices easily.

Newsela takes authentic, real-world content from trusted sources and makes it instruction-ready for K-12 classrooms. More than 2.5 million teachers and 37 million students have registered with Newsela for content that’s personalized to student interests, accessible to … Read More

Digital Transformation in Banking: Technology Innovation Key to Survival

Digital transformation is a phrase that spans many industries but for financial institutions, it largely refers to the shift to online and mobile services—a transition that has been sped up by the COVID-19 pandemic. 

The abrupt, forced shift to social distancing measures, bank closures and virtual services left many banks and credit unions scrambling to adopt the new technologies that made this transition possible. As consumer needs and wants pivoted, competition among financial institutions intensified … Read More

Did You Hear? Verint Unveils Engagement Data Management

Good news!

Verint unveiled the industry’s first offering specifically designed to help create an enterprise-wide interaction data hub—Engagement Data Management (EDM), the latest addition to its open cloud platform.

Verint EDMTM is the first solution to enable organizations to gain a uniform and cohesive view of interaction data across the organization’s many data silos created by the growing number of communication and collaboration platforms. The interaction data may reside in disparate systems, departments or … Read More

Verint Unveils Engagement Data Management, the Latest Addition to its Open Cloud Platform

Industry’s First Offering Specifically Designed to Help Create an Enterprise-wide Interaction Data Hub. Open Cloud Architecture and Usage-based Pricing Model Make the Solution Ideal for Enterprise IT Organizations and System Integrators

Verint®, The Customer Engagement Company, today launched its Engagement Data Management (EDM) solution, part of the Verint Cloud Platform. Verint EDM is the first solution to enable organizations to gain a uniform and cohesive view of interaction data across … Read More

Smaart Recruitment Annual Contact Centre Best Practice report

For the last couple of years, Smaart Recruitment have released their Annual Contact Centre Best Practice report and this year Verint had been invited to add commentary to the technology section.

The report has been collated from over 200 different data points with responses received from 165 separate organisations, giving unique insights into the operational effectiveness of Australian Contact Centres.

The full report takes a deep dive into the areas that contact centre leaders believe … Read More

Verint Introduces Digital Behavior Analytics to Understand How Customers Navigate Digital Properties and to Enhance the Quality of Customer Experiences

Organizations Gain Newfound Visibility into Customer Journeys to Speed Issue Resolution and Improve Business Outcomes 

This month, Verint announced the addition of Digital Behavior Analytics to its Experience Cloud solution, creating a deep, insightful, and comprehensive view of digital customer interactions. The new solution captures and tracks millions of clicks, gestures, taps, and other actions so organizations can see and analyze how customers navigate digital properties, automate how they find and fix problems, and vastly … Read More