WFO Reimagined: Verint Launches the Customer Engagement Hub

Arguably, no function within the modern enterprise harbours more valuable consumer data than contact centres. Every day formal and informal contact centres hear from customers, prospects, investors, employees, vendors, and other constituents. 

Unfortunately, these organizations often function like libraries in reverse. Valuable content is deposited every day but seldom withdrawn. The information is squirreled away in various data lockers accessible only with different keys controlled by different individuals and departments. Successful enterprises require timely and … Read More

Call for Speakers: Verint Engage21—Join Us May 19-21!

Calling all speakers!

Are you interested in presenting during a breakout session at Engage21, the industry’s premier customer engagement event? Verint is seeking customers and partners who would like to share their experiences, expertise, opinions, and best practices with other conference attendees.

There’s no bigger compliment to Verint than when our customers share their Verint success stories with others. Whether it’s your innovative use of Verint solutions, your knowledge of customer engagement trends and strategies, … Read More

Five Reasons Why Companies Need a Digital Employee Community

Do you feel like working from home is “just not the same” as being in the office? Are you missing your co-workers, water cooler talks, and even company announcements? You’re not alone. 

The COVID-19 pandemic unexpectedly accelerated many of the forecasted “Future of Work” trends, like working from home (WFH), changing the day-to-day behaviours and schedules for millions of employees. Although mandated for an excellent reason – employees’ health and safety – the effects … Read More

Engage21 Registration Is Now Open—Join Us May 19-21!

It’s that time again—registration is now open for our annual Engage event! We will hold this event virtually again this year. Verint Engage21 is May 19-21, 2021.

We all know customer engagement is critical to business success, but it’s getting harder and harder. How can you consistently deliver a great experience and make smart decisions when you’re faced with so many complex journeys, skyrocketing customer expectations, a staggering amount of data, and a finite set … Read More

Verint Wins Multiple Awards for Excellence and Innovation in Customer Engagement

Verint announced today that its Customer Engagement Cloud Platform has been recognised as a leader by multiple industry sources* that honour excellence in a range of categories—from customer engagement cloud, workforce optimisation and knowledge management to voice self-service and text analytics. The honours are:

  • 2021 Stevie Awards for Sales and Customer Service: Verint’s Customer Engagement Cloud Platform was a winner in the Sales or Customer Service Solutions Technology Partner of the Year category.
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Costco, Amazon and Apple Take Top Spots in Retail Customer Satisfaction Study

Retailers Leading in Customer Satisfaction Mastered Rising Expectations, Embraced Digital Self-Service, and Expanded Fulfillment Options

Costco, Amazon and Apple rank highest in customer satisfaction (CSAT) and have high Net Promoter Scores (NPS) out of the top of 25 top retailers, according to a new report issued today by Verint®.

The Verint Experience Index report is based on a benchmark survey of consumer satisfaction with leading retailers and includes CSAT and NPS rankings. … Read More

2020 Retail CX: Who Thrived, Who Survived, & How to Succeed in ‘21

New Verint Experience Index: Retail data helps brands identify changing CX needs and boost engagement

Our new Verint Experience Index: Retail report ranks 25 top retailers in the U.S., provides illuminating data on rapidly changing customer needs, and offers best practices brands can implement today.

This year’s findings are especially timely for the industry, as brands are coming out of the holiday season strategizing to improve on customer experience in 2021. For instance, we found … Read More

Why 2021 Is the Year to Close the Engagement Capacity Gap

We are experiencing a once-in-a-lifetime opportunity to reimagine the customer environment. The capacity gap is an opportunity to reimagine the way you deliver service and relate to customers, and to do it on their terms. 

Brands today are challenged by dozens of engagement channels, many diverse customer journeys, millions of consumers of interactions – all handled within the same team and resources. This creates an Engagement Capacity Gap.

The Engagement Capacity Gap is the difference … Read More

Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations

Cited for Innovative AI Capabilities, Open Integrations and Customer Satisfaction

Verint IVA Receives Perfect Scores for Features and Technology, Integration and Scalability

Verint today announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Opus Research named Verint a leader for perfect Features and Technology, and Integration and Scalability criteria scores in its 2021 Decision Makers’ Guide to Enterprise Intelligent Assistants report.1 Kisaco Research placed Verint at … Read More

Did You Hear? Verint Announces Key Findings of New Customer Engagement Global Research

Yesterday Verint announced new research that shows only half of organisations worldwide say they are well prepared to support customer engagement priorities moving forward.

On the heels of massive digital disruption and now, a year into the global pandemic, 82 percent of respondents also shared that the challenges of managing customer engagement will only increase in 2021.

Moreover, only 54 percent of leaders consider their organisations well prepared to enable a remote workforce to effectively … Read More