How AI has Become an Organizational Imperative for Your Enterprise

During the pandemic, we’ve seen some of the most rapid implementations of technology in decades. Millions of people were suddenly required to work from home—countless offices, restaurants, and even healthcare spaces shut down. Such dramatic changes that occurred essentially overnight required technology to adjust at a breakneck speed.  

Consider telemedicine, for example. We’ve been talking about effectively adopting telemedicine for 20 years, but it took less than a month to become widely available when we … Read More

The Verint Cloud Narrative

Why have so many companies moved to the cloud? Why are those who haven’t yet now considering cloud a top organizational priority? 

We especially see this trend with organizations that want to perfect customer engagement and need to move fast and have a competitive advantage in uncertain times. The cloud has created a new way of working, and it’s important to consider how that way of working is different than what we did in the … Read More

Thriving in a Post-Pandemic World

In the second of a three-part series (read part one here), Verint’s Simon Rudkin, Vice President – Cloud and Hosting, EMEA, explores how cloud-based customer engagement gives organisations the flexibility and agility to face unpredictable change and deliver amazing customer experiences.

With just weeks left to run in 2020, the question on everyone’s lips is, ‘What’s around the corner?’ COVID-19 has left a deep scar on society and the economy, upending personal plans … Read More

FoodBank Queensland

Verint Partners with FoodBank Queensland

Verint APAC is excited to announce a community partnership with Queensland’s largest and most trusted hunger relief charity, Foodbank Queensland.

Every year, Foodbank Queensland sources over 14 million kilograms of essential groceries and provides more than 25 million meals to Queenslanders suffering from hunger. Sadly, demand for food relief is higher than ever recorded in Foodbank Queensland’s 25-year history, with one third of Queenslanders facing a hunger crisis having never gone hungry before the pandemic.… Read More

Putting Customers First in the Swirl of 2020

Improving the customer experience isn’t what it used to be, is it? Many challenges to serving customers were well underway before the world had to make its giant pivot earlier this year.  

Not surprisingly, how organizations listen to their customers has had to evolve too. We’re not even sure what “normal” is anymore. What we are sure about is customers are more sophisticated and many are pressed for time. This has forced a major … Read More

When Citizens Turn to Government, Does Government Deliver? New E-Gov Index

New data from the Verint Experience Index: E-Gov report for January – June 2020 shows that when COVID-19 changed everything earlier this year, people looked to federal agencies for information and assistance. One important proof point was our survey response rate, which increased dramatically over previous years, as citizens were eager to share opinions about their experiences.

How did agencies respond to increased demand while also coping with their own internal challenges brought on by … Read More

Innovate Customer Engagement During Crisis

In the first of a three-part series, Steve Bell, Vice President EMEA Solutions Consulting, Verint reveals how the cloud is helping forward-thinking organisations to innovate new approaches to customer engagement during the COVID-19 crisis.

2020 was the year the world disengaged. The year in which people’s lives and business strategy were upended by social distancing, working from home, lockdown and indeed tragedy.

Amongst all the fear and doubt arising from the COVID-19 pandemic, however, there … Read More

Get Automation Right from the Start with AI Blueprint

You wouldn’t head into the wilderness without a map—by the same token, you shouldn’t deploy an AI initiative without having a clear idea of where you are and where you’re heading.

You need to know how automation will best benefit your bottom line, your employees’ productivity, and, of course, the customer experience.

Here’s the thing—your customers are already giving you all the direction and landmarks to guide your journey. It’s all found in the data … Read More

Verint Financial Compliance Named Best Solution for Second Consecutive Year

Verint today announced that its Financial Compliance solution was named Best Buy-Side Compliance Product – Trading in the 2020 Buy-Side Technology Awards for the second consecutive year. Hosted by WatersTechnology magazine, the awards honor the leading technologies and firms that help buy-side investment companies excel.  

Verint Financial Compliance was selected as a winner for helping organizations drive communication compliance, automate assurance and reduce risk across leading unified communications, collaboration, trader voice and mobile … Read More

Communities: The Best Kept Self-Service Secret in Customer Experience

We all know that 2020 has been anything but straightforward and predictable. Helping your organization’s customers find what they need when they need it in these challenging times has likely been top-of-mind through better customer experience.

Communities have saved the day for many organizations this year. They have helped organizations navigate and thrive in the current environment by giving customers, employees and partners a single online resource to find timely advice and answers to product- … Read More