Aug 14, 2020 How to Tell the Technicolored Story of Your Speech Data

    How to Tell the Technicolored Story of Your Speech Data

    Transformco is a leading integrated retailer focused on seamlessly connecting the digital and physical shopping experiences to serve its members. Speech analytics is a key part of...

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    Aug 05, 2020 Self-Serve, Simplify or Sell: Optimising in Times of Uncertainty

    Self-Serve, Simplify or Sell: Optimising in Times of Uncertainty

    At Verint Virtual, Lisa Buck, Speech Analytics Analyst, CX Insights, Strategy & Design, covered how speech analytics and self-service tools helped Manulife identify drivers of demand...

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    Jul 23, 2020 How to Automate Call Deflection Quickly in a Crisis

    How to Automate Call Deflection Quickly in a Crisis

    As a result of the COVID-19 crisis, you’re likely experiencing a high volume of customer calls. Your agents are now remote and overwhelmed by the changed work environment and new...

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