During the Covid19 crisis, many organisations have accelerated their digital transformation programs as they rush to meet the growing demands of their customer engagement services. In this episode, we chat with James Staltari, who has led significant transformation projects in both the banking and travel sectors, to get his thoughts and advice on successful strategies and common pitfalls.

 

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In conversation with . . . is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region.
See all the episodes here