Over the past dozen or so episodes of the Verint podcast, we had some great chats and insightful conversations with senior executives responsible for delivering customer service right across the APAC region. For this edition, we’re taking a slightly different approach and talking to an analyst to get their perspective on what is happening with the industry right now.

Audrey William, from the research organisation Ecosystm, has been studying and researching the customer engagement market in the APAC region for over 20 years and some may say that what she doesn’t know about the industry perhaps isn’t worth knowing. It turns out she also has an encyclopedic knowledge of Brazilian jazz.

Media player not working?

Here's a direct link to the post

Or copy and paste this link in to your browser

In conversation with . . . is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region.
See all the episodes here