May 23, 2019 Singapore CX State of Play

    Singapore CX State of Play

    Singapore is one of Asia’s most digitally advanced nations - according to the Economic Intelligence Unit (EIU), the Lion City has topped the Asian Digital Transformation Index for...

    Read more
    2
    May 13, 2019 Vivat Elevates CX and NPS while Optimising Costs with Verint Knowledge Management

    Vivat Elevates CX and NPS while Optimising Costs with Verint Knowledge Management

    A large insurance company in the Netherlands, Vivat brings together five insurance brands and one asset management brand.

    Read more
    2
    Mar 01, 2019 The Age of Human - Machine Harmony

    The Age of Human - Machine Harmony

    In the robotic age, what is the future of customer experience?

    Read more
    2
    Mar 01, 2019 3 Ways to Get Speech Transcription Accuracy Right

    3 Ways to Get Speech Transcription Accuracy Right

    Call transcripts offer key insights to businesses around the world, but transcribing a contact centre conversation is a surprisingly difficult task. Transcription accuracy has reached...

    Read more
    2
    Feb 27, 2019 One-On-One CX: 5 Tips to Ensure First Responders Are Great with Customers

    One-On-One CX: 5 Tips to Ensure First Responders Are Great with Customers

    Have you considered that in today's fast-moving organisations, it's often easier to see the forest instead of the trees? I've spoken with many CX practitioners who agree...

    Read more
    2
    Feb 27, 2019 Verint APAC Engage Index 2018-19

    Verint APAC Engage Index 2018-19

    The subtle balance between people and technology.  

    Read more
    2
    Feb 06, 2019 News Uses for Speech Analytics and Optimising Customer Experience in Banks

    News Uses for Speech Analytics and Optimising Customer Experience in Banks

    Artificial intelligence and machine learning are transforming many industries and technologies -- speech analytics included. Join us to explore how speech analytics can help you enhance...

    Read more
    2
    Dec 07, 2018 Boost Your IT Efficiency Today with Intelligent Automation

    Boost Your IT Efficiency Today with Intelligent Automation

    Modern contact centres handle millions of calls a day. Cloud based software (CCaaS) can help IT personnel manage the complex web of applications.

    Read more
    2
    Nov 22, 2018 Robotic Process Automation (RPA): Increase Capacity & Employee Job Satisfaction

    Robotic Process Automation (RPA): Increase Capacity & Employee Job Satisfaction

    Hybrid automation is the newest iteration of RPA--and as such there's some confusion on how…

    Read more
    2
    Nov 05, 2018 Contact centres 2030: The shape of automation to come

    Contact centres 2030: The shape of automation to come

    Artificial Intelligence is spreading--above all, to help staff deal with customers better

    Read more
    2
    Displaying results 81-90 (of 144)
     <  5 6 7 8 9 10 11 12 13 14  >