Avanti Joglekar | Aug 14, 2020
Susanne Pitts | Aug 13, 2020
Martyn Riddle | Aug 06, 2020
Mary Lou Joseph | Aug 06, 2020
Singapore is one of Asia’s most digitally advanced nations - according to the Economic Intelligence Unit (EIU), the Lion City has topped the Asian Digital Transformation Index for...
A large insurance company in the Netherlands, Vivat brings together five insurance brands and one asset management brand.
In the robotic age, what is the future of customer experience?
Call transcripts offer key insights to businesses around the world, but transcribing a contact centre conversation is a surprisingly difficult task. Transcription accuracy has reached...
Have you considered that in today's fast-moving organisations, it's often easier to see the forest instead of the trees? I've spoken with many CX practitioners who agree...
The subtle balance between people and technology.
Artificial intelligence and machine learning are transforming many industries and technologies -- speech analytics included. Join us to explore how speech analytics can help you enhance...
Modern contact centres handle millions of calls a day. Cloud based software (CCaaS) can help IT personnel manage the complex web of applications.
Hybrid automation is the newest iteration of RPA--and as such there's some confusion on how…
Artificial Intelligence is spreading--above all, to help staff deal with customers better
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Aug 14, 2020
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