Jul 30, 2019 Man and Machine: How Technology Is Changing Our Expectations and Behaviours at Home and at Work

    Man and Machine: How Technology Is Changing Our Expectations and Behaviours at Home and at Work

    Debate about the role of automation in the workplace has raged for years. The first major study on the subject was conducted in 2013 and ...

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    Jul 26, 2019 Human Touch in the Age of Convenience

    Human Touch in the Age of Convenience

    The concept of the 9-5 p.m. day is a thing of the past. Nowadays organizations that restrict their operating and service time to this eight-hour window are almost the anomaly. Powered by...

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    Jul 19, 2019 2019 Trends for Contact Centers with Cloud Solutions

    2019 Trends for Contact Centers with Cloud Solutions

    In 2019, cloud computing will further establish itself as the foundation of tod…

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    Jul 01, 2019 The Next Evolution of Desktop Analytics

    The Next Evolution of Desktop Analytics

    Desktop Analytics solutions are veterans of the call center industry, having been around for close to 10 years. However, new features are enabling organizations to leverage the insights...

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    Jul 01, 2019 Verint Only Vendor Recognised by Gartner both CRM Customer Engagement Center and Workforce Engagement Management.

    Verint Only Vendor Recognised by Gartner both CRM Customer Engagement Center and Workforce Engagement Management.

    Verint, announces its inclusion in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center* (CEC) report, published June 11, 2019, by the research and...

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    Jun 28, 2019 Unifying Your Business through VoC: How a Holistic Approach Transforms CX Program Results

    Unifying Your Business through VoC: How a Holistic Approach Transforms CX Program Results

    Do you need to keep track of evolving buyer needs, improve customer loyalty, grow client wallet share, design better products, improve efficiency, and grow revenue? By using a...

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    Jun 14, 2019 The First Year of GDPR: 5 Lessons Learned About Data Privacy

    The First Year of GDPR: 5 Lessons Learned About Data Privacy

    As data privacy regulations are constantly evolving -- and your business is changing -- it is fair to say that maintaining compliance is an ongoing process. In today's volatile...

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    Jun 10, 2019 Alight Solutions' Use of Verint’s Intelligent Virtual Assistant (IVA) Technology Wins 2018 Opus Research Award

    Alight Solutions' Use of Verint’s Intelligent Virtual Assistant (IVA) Technology Wins 2018 Opus Research Award

    Alight’s IVA ‘Lisa’ Honored for Delivering Business Value, Superior Customer Experience and Innovative Use of Advanced Automation Technology to As…

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    May 23, 2019 Hong Kong CX State of Play

    Hong Kong CX State of Play

    Hong Kong is emerging as a digitally sophisticated nation being named by The Digital Evolution Index, the third most advanced digital economy in APAC, and the ninth in the world. Read more

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    May 23, 2019 Australia CX State of Play

    Australia CX State of Play

    While Australia has achieved a high level of digital development in the past, more recently there appears to be a slowing in this digital uptake. It is against this backdrop that Verint...

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