Nov 14, 2019 IVAs, Chatbots, and CUIs: Making Sense of the Conversational AI Market for Your Enterprise

    IVAs, Chatbots, and CUIs: Making Sense of the Conversational AI Market for Your Enterprise

    In the 2019 Gartner Hype Cycle for Customer …

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    Oct 17, 2019 Verint Recognised as Voice Biometrics Leader in Recent Analyst Report

    Verint Recognised as Voice Biometrics Leader in Recent Analyst Report

    2019 Opus Research Study Highlights Strengths of Verint’s Identity Analytics Solution; Describes Verint as Uniquely Positioned to Provide Cost-Effective Multi-layered Solutions to...

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    Sep 26, 2019 Customers Give Verint Perfect Scores in Overall Satisfaction Ranking

    Customers Give Verint Perfect Scores in Overall Satisfaction Ranking

    Customers Give Verint Perfect Scores in Overall Satisfaction Ranking in New Report on Contact Center Analytics

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    Sep 18, 2019 Compliance is more than ‘red tape’ it is a prerequisite for doing business

    Compliance is more than ‘red tape’ it is a prerequisite for doing business

    Compliance is no longer just red tape, it is the foundation of a good customer experience and the very least we should expect from businesses

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    Sep 09, 2019 Voice Biometrics: The Perfect Answer for Unobtrusive and Accurate Authentication

    Voice Biometrics: The Perfect Answer for Unobtrusive and Accurate Authentication

    I will never forget the time I called the local phone company about my bill and was asked to first recite my mother-in-law's maiden name. The agent explained that the account was...

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    Sep 02, 2019 Measuring and Monetising VoC: Confessions of a Contact Centre Data Geek

    Measuring and Monetising VoC: Confessions of a Contact Centre Data Geek

    I've spent the past 20 years in and around contact centres, in part because the high degree of management-by-numbers appeals to my inner "data geek." I can't think...

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    Aug 30, 2019 Customer Experience: Five Pillars to Reach a Sustainable Competitive Advantage

    Customer Experience: Five Pillars to Reach a Sustainable Competitive Advantage

    More than ever before, living and breathing the customer experience every day is critical.

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    Aug 23, 2019 Data Privacy Compliance: How to Navigate Your Business to Still Waters

    Data Privacy Compliance: How to Navigate Your Business to Still Waters

    A recent $5 billion fine levied against a well-known multi-national corporation shows that data privacy regulations are on the rise and shouldn't be taken lightly. To help our...

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    Aug 12, 2019 RPA Center of Excellence: Who are the Actors?

    RPA Center of Excellence: Who are the Actors?

    In a previous blog, How to Scale RPA Beyond a PilotRead more

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    Aug 01, 2019 How to scale RPA beyond a pilot

    How to scale RPA beyond a pilot

    Are you like many organizations and just finished your first (or fifth) pilot of Robotic Process Automation (RPA)? Good for you. But you are probably asking yourself, now what? How do I...

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