May 06, 2020 4 Essential Questions to Answer for a Successful Cloud Move

    4 Essential Questions to Answer for a Successful Cloud Move

    So you’re thinking of moving to the cloud for your customer engagement solutions. If you’re ready to begin innovation in the cloud, what should you consider first?

    Read more
    2
    Apr 29, 2020 2020 will shape up to become the Year of the AI-Powered customer journey

    2020 will shape up to become the Year of the AI-Powered customer journey

    In the evolving Experience Economy, 2020 is shaping up to become the year enterprises apply the building blocks to enable proactive, personalized experiences at every step of the customer...

    Read more
    2
    Apr 21, 2020 Registration is open for Verint Virtual!

    Registration is open for Verint Virtual!

    Verint is going virtual this year! Registration is now open for Verint Virtual, our free two-day digital event. See how Verint can help you succeed in these extraordinary times.

    Read more
    2
    Apr 17, 2020 Get Insights You Can Use Now from Companies Navigating Today’s Challenges

    Get Insights You Can Use Now from Companies Navigating Today’s Challenges

    Today’s unprecedented and unpredictable environment presents new twists and turns every day. We know you have even more to juggle than you did before—and that’s saying...

    Read more
    2
    Apr 17, 2020 Modernisation and Employee Engagement Emerge as Big Themes for Verint Customers in 2020

    Modernisation and Employee Engagement Emerge as Big Themes for Verint Customers in 2020

    One of my favourite parts of the New Year is to hear from our customers. We ask them each year about their priorities, challenges—and of course, we celebrate successes! I’d...

    Read more
    2
    Apr 09, 2020 Which Voice Experience Do You Need? Choosing Between IVA and VUI

    Which Voice Experience Do You Need? Choosing Between IVA and VUI

    That’s a question posed by CMSWire in a recent article spotlighting the distinctions between voice user interfaces (VUIs) and intelligent virtual assistants (IVAs).

    Read more
    2
    Apr 03, 2020 The Comprehensive Guide to Reducing Average Handle Time (AHT)

    The Comprehensive Guide to Reducing Average Handle Time (AHT)

    Average handle time is a key metric in managing contact centre effectiveness. We’ve put together …

    Read more
    2
    Mar 24, 2020 Why companies should prioritise compliance during a worldwide pandemic?

    Why companies should prioritise compliance during a worldwide pandemic?

    Financial institutions around the world are facing greater operational and compliance risks with the emergence of the recent pandemic, Covid-19. Financial authorities and organisations...

    Read more
    2
    Mar 16, 2020 Let's Humanise Back Office Operations

    Let's Humanise Back Office Operations

    Organisation are still lagging in their efforts to modernise and extend their digital transformation efforts to the back office.

    Read more
    2
    Mar 10, 2020 Financial Compliance in 2020: a review of the state of play in Asia

    Financial Compliance in 2020: a review of the state of play in Asia

    Compliance in the financial services industry is evolving rapidly with changing regulation, the use of new communication channels, and emerging technology. However, the economic and...

    Read more
    2
    Displaying results 41-50 (of 144)
     <  1 2 3 4 5 6 7 8 9 10  >