Jun 17, 2020 How to Equitably Manage Employee Productivity Across Teams, Sites and Work-from-Home Staff

    How to Equitably Manage Employee Productivity Across Teams, Sites and Work-from-Home Staff

    In preparation for our Verint Virtual Customer Engagement Conference, a business analyst at a large global insurer shared …

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    2
    Jun 16, 2020 In conversation with . . . Stuart Beaumont

    In conversation with . . . Stuart Beaumont

    For Episode 8 we head up to Singapore for a chat with Stuart Beaumont, Managing Director & Global Head, Voice & Virtual, Retail Banking at Standard Chartered Bank. 

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    2
    Jun 12, 2020 In conversation with . . . Raymond Law

    In conversation with . . . Raymond Law

    For episode 7 we head up to Hong Kong and chat with Raymond Law, Customer Care Management Director at AXA. 

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    2
    Jun 11, 2020 How Are Financial Institutions Navigating the Effects of the Pandemic?

    How Are Financial Institutions Navigating the Effects of the Pandemic?

    The coronavirus pandemic has been unlike anything most of us have ever seen before—quickly and dramatically altering both business operations and personal lives now and likely into...

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    2
    Jun 08, 2020 Transitioning Your Back-Office Workforce to Work from Home

    Transitioning Your Back-Office Workforce to Work from Home

    You’ve likely made the recent decision to have the majority of your employees work from home. This presents many challenges including employee communication, connectivity and...

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    2
    Jun 05, 2020 Feedback Spikes in March and April—What Does it Mean for CX Right Now?

    Feedback Spikes in March and April—What Does it Mean for CX Right Now?

    Your customers want to talk. Are you giving them every opportunity?

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    2
    Jun 05, 2020 In conversation with . . . Duncan Graham

    In conversation with . . . Duncan Graham

    In episode 6, Martyn Riddle chats with the 2019 winner of the prestigious Auscontact Customer Contact Manager of the Year award, Duncan Graham from Allianz Australia.

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    2
    Jun 01, 2020 In conversation with . . . Auscontact

    In conversation with . . . Auscontact

    In this latest episode, Martyn Riddle is joined by Fiona and Jessica Keough from Auscontact, the national user body for the Australian contact centre industry. During the conversation...

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    2
    May 28, 2020 How to Manage a New, Virtual Workforce in the Back-Office

    How to Manage a New, Virtual Workforce in the Back-Office

    Back-office organizations around the world are now operating under a new normal: virtual (remote) work. To continue addressing customer needs, back-office organizations must therefore...

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    2
    May 25, 2020 In conversation with . . . Chris Greenough

    In conversation with . . . Chris Greenough

    A series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region...

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    2
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