Jul 17, 2020 Automated Quality Management—The Modern Solution for Compliance Issues

    Automated Quality Management—The Modern Solution for Compliance Issues

    Omdia’s (formerly Ovum) Ken Landoline describing the significant advantages he sees with AQM from the session he attended at Verint Virtual.

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    Jul 17, 2020 In conversation with . . . Audrey William

    In conversation with . . . Audrey William

    In this episode we chat with analyst Audrey William, from the research organisation Ecosystm on all things CX and get introduced to Brazilian Jazz. 

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    Jul 15, 2020 Verint Recognized for Top Customer Satisfaction Scores in AI and Customer Self-Service

    Verint Recognized for Top Customer Satisfaction Scores in AI and Customer Self-Service

    Verint announced it received highly satisfied scores from customers in product satisfaction, implementation and overall vendor satisfaction in DMG Consulting LLC’s new 2020/2021...

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    Jul 13, 2020 An Online Community is a Strategic Asset

    An Online Community is a Strategic Asset

    As many companies are finding out, support communities are often an overlooked, yet indispensable strategic asset in a company’s self-service tools arsenal.

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    Jul 09, 2020 The State of the Financial Industry: Insight from Leading Banks and Credit Unions

    The State of the Financial Industry: Insight from Leading Banks and Credit Unions

    The financial industry is one that must always stay on its toes when it comes to security.  Banks and credit unions face unique challenges that incorporate compliance requirements...

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    Jul 06, 2020 In conversation with . . . Ratan Kesh

    In conversation with . . . Ratan Kesh

    For the first time in the series, we visit India and chat with Ratan Kesh, Head of Retail Operations and Service at Axis Bank.

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    Jul 02, 2020 AI and KM: From Knowledge Management to Knowledge Automation—Verint Virtual On-Demand

    AI and KM: From Knowledge Management to Knowledge Automation—Verint Virtual On-Demand

    Our most popular session from Verint Virtual 2020 is now available on demand! Join Heather Richards, VP of Product Strategy as she showcases how artificial intelligence is injecting new...

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    Jun 25, 2020 Realigning the Bank Branch for the New Normal with Analytics

    Realigning the Bank Branch for the New Normal with Analytics

    COVID-19 has caused significant constraints on the bank branch channel with temporary closures and service limits—while moving nearly half of the branch interactions to digital...

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    Jun 24, 2020 In Conversation with . . . Kailash Ramalingam

    In Conversation with . . . Kailash Ramalingam

    In Episode 9 of the Verint podcast we chat with Kailash Ramalingam, Managing Director, Contact Centre and Servicing Platforms at DBS Bank.

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    Jun 22, 2020 Mind the Compliance Gap: Choosing the Right Recording Technology for Microsoft Teams Collaboration

    Mind the Compliance Gap: Choosing the Right Recording Technology for Microsoft Teams Collaboration

    In today’s competitive business environment and especially as a consequence of the disruption caused by the pandemic, companies are increasingly looking at collaboration tools such...

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