Do You Have an Employee 35?

At our customer conference, Engage, an insurance company executive told an eye-popping story about a discovery they made with application usage data. They discovered an employee who was working a full day plus mandatory overtime, yet was only spending 25% of his time on actual production work. On average 61% of his time was spent idle or inactive!

No, he wasn’t a remote employee that the manager couldn’t physically see. He worked in the … Read More