https://www.verintapacblog.com/wp-content/uploads/2020/08/Employee35-teaser.jpg 401 600 Verint https://www.verintapacblog.com/wp-content/uploads/2020/07/Verint-Logo-Blue-300x138.png Verint2020-02-20 11:38:002020-09-06 14:26:55Do You Have an Employee 35?
At our customer conference, Engage, an insurance company executive told an eye-popping story about a discovery they made with application usage data. They discovered an employee who was working a full day plus mandatory overtime, yet was only spending 25% of his time on actual production work. On average 61% of his time was spent idle or inactive!
No, he wasn’t a remote employee that the manager couldn’t physically see. He worked in the … Read More