However, background noise, hold messaging, cross-talk, poor audio quality, multiple speakers, accents, and more can make accurately transcribing a contact centre conversation a challenge.
Despite this challenge, the business-critical uses of speech transcripts make highly accurate transcripts even more critical. So, how is accuracy actually determined? Even measuring accuracy can be a complex issue, with various measures to consider.
This blog provides an overview of ways to measure transcription accuracy, and how they can be … Read More