Digital feedback is a powerful builder of brand trust at Bank Of America
By being smart about listening to customers Bank of America cuts support tickets by 10,000 a month.
At a time when many leading global financial institutions are still saddled with poor reputations dating from the financial crisis, Bank of America, one of the world’s largest commercial banks, has invested in building credibility with its customers by listening and responding to customer feedback in real-time.
Over the past three years, Bank of America has partnered with … Read More