How is technology enhancing the customer experience?

aul Shetler is a technologist and entrepreneur with over 20 years’ experience leading large-scale IT and organisational change projects for local and international organisations.

Paul is currently working with the Sydney-based FinTech hub, Stone & Chalk, as an innovation advisor for in-house and external organisations to educate boards of directors about innovation. Prior to this, he was Chief Digital Officer of Australia’s Digital Transformation Office.

Paul spoke to us about key customer experience (CX) trends, … Read More

What are the key customer experience and engagement strategies for modern organisations?

Verint’s APAC Engage Conference will bring a range of industry leaders together to explore the customer experience journey from beginning to end – and everything in between.

Our 2017 event will be held in Melbourne on the 6-7th September, and as part of the activities, we’ll be launching the results of the inaugural Verint APAC Experience & Engagement Index.

As a valued member of my network and industry thought leader, I invite you to Read More

Why is knowledge management (KM) so important to the customer experience (CX) journey?

In our digitally-driven business world, the rise of the customer has led to organisations looking for new ways to innovate and enhance the customer experience (CX). Today’s customers demand immediate, accurate and responsive answers to their questions – and organisations need the right technologies and processes in place to deliver this.

In our digitally-driven business world, the rise of the customer has led to organisations looking for new ways to innovate and enhance the customer … Read More