Welcome to the Verint APAC Blog

Stay up-to-date with the latest Customer Experience industry news and opinions, listen to the innovative CX podcast series "In Conversation with...." and much, much more

Welcome to the website of Verint, the Customer Engagement company, in the Asia Pacific region. This site hosts the very latest in Verint content from around the region and across the globe including blogs, podcasts, videos and much more.

Latest Articles

From Knowledge Management to Intelligent Virtual Assistants, the Verint Asia Pacific Blog contains all of the latest articles and news from Verint in the Customer experience industry across the Asia Pacific Region.

Verint Positioned as a Leader in 2021 Gartner Magic Quadrant for Workforce Engagement Management for the 13th Consecutive Year

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4 May 2021

Verint announced that it has once again been named a Leader…

Verint Positioned as a Leader in 2021 Gartner Magic Quadrant for Workforce Engagement Management for the 13th Consecutive Year

4 May 2021/0 Comments/in Blog /by Verint

Verint announced that it has once again been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM).*

Per Gartner, “Leaders provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for enterprises of all sizes and complexity, and they have broad industry coverage. Their revenue is strong and new references are readily available.”

Per Gartner, “The impact … Read More

Verint Positioned as a Leader in 2021 Gartner Magic Quadrant for Workforce Engagement Management for the 13th Consecutive Year

By Verint / 4 May 2021

Verint announced that it has once again been named a Leader by Gartner, Inc. in the research and advisory firm’s...

AI for Everybody

By Verint / 29 April 2021

The Low-Code Package from Verint IVA Places Conversational AI into the Hands of Business Professionals Not too long ago, if...

Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement

By Verint / 28 April 2021

Verint announced Verint Intelligent Virtual Assistant Professional (IVA Pro) Package™, a low-code conversational artificial intelligence (AI) offering that can rapidly turn...

Conversational AI: Dialogue Traits of Sophisticated IVAs

By Verint / 28 April 2021

Verint has developed comprehensive expertise building, implementing, and delivering high-quality IVA experiences for customer service leaders such as Novo Nordisk...

AI for Everybody

0 Comments

29 April 2021

The Low-Code Package from Verint IVA Places Conversational AI…

Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement

0 Comments

28 April 2021

Verint announced Verint Intelligent Virtual Assistant Professional…

Conversational AI: Dialogue Traits of Sophisticated IVAs

0 Comments

28 April 2021

Verint has developed comprehensive expertise building, implementing,…

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Verint has thrown down the AI gauntlet and put the industry on notice that it is in the contact center automation race in a big way.

Paul Stockford
Saddletree Research

In Conversation With…

In conversation with . . . Is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.

In Conversation With . . . Lindsay Carapella

By Martyn Riddle / 19 March 2021

For the second time in 2021, Martyn again hands over the baton. This time our guest host is Kate Zawerucha,...

In Conversation With . . . Ryan Hollenbeck and Audrey William

By Martyn Riddle / 2 February 2021

In this the first episode of 2021 Martyn hands the baton over to guest host Audrey William, Principal Advisor at...

In Conversation With . . . Sara Harrup

By Martyn Riddle / 30 November 2020

Last week, Verint's Australian operations announced a new community partnership with Foodbank Queensland. In this special episode of the podcast,...

In Conversation With . . . Chris Harwood

By Martyn Riddle / 9 November 2020

With the prolonged pandemic taking its toll on mental and emotional health, as well as physical, around the world, support...

View All Podcasts

Proven Results. All About Customer Experience.

Verint Positioned as a Leader in 2021 Gartner Magic Quadrant for Workforce Engagement Management for the 13th Consecutive Year

By Verint / 4 May 2021

Verint announced that it has once again been named a Leader by Gartner, Inc. in the research and advisory firm’s...

AI for Everybody

By Verint / 29 April 2021

The Low-Code Package from Verint IVA Places Conversational AI into the Hands of Business Professionals Not too long ago, if...

Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement

By Verint / 28 April 2021

Verint announced Verint Intelligent Virtual Assistant Professional (IVA Pro) Package™, a low-code conversational artificial intelligence (AI) offering that can rapidly turn...

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