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From Knowledge Management to Intelligent Virtual Assistants, the Verint Asia Pacific Blog contains all of the latest articles and news from Verint in the Customer experience industry across the Asia Pacific Region.

Why 2021 Is the Year to Close the Engagement Capacity Gap

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25 February 2021

We are experiencing a once-in-a-lifetime opportunity to reimagine…

Why 2021 Is the Year to Close the Engagement Capacity Gap

25 February 2021/0 Comments/in Blog /by Verint

We are experiencing a once-in-a-lifetime opportunity to reimagine the customer environment. The capacity gap is an opportunity to reimagine the way you deliver service and relate to customers, and to do it on their terms.

Brands today are challenged by dozens of engagement channels, many diverse customer journeys, millions of consumers of interactions – all handled within the same team and resources. This creates an Engagement Capacity Gap.

The Engagement Capacity Gap is the difference … Read More

Why 2021 Is the Year to Close the Engagement Capacity Gap

By Verint / 25 February 2021

We are experiencing a once-in-a-lifetime opportunity to reimagine the customer environment. The capacity gap is an opportunity to reimagine the way...

Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations

By Verint / 23 February 2021

Cited for Innovative AI Capabilities, Open Integrations and Customer Satisfaction Verint IVA Receives Perfect Scores for Features and Technology, Integration...

Did You Hear? Verint Announces Key Findings of New Customer Engagement Global Research

By Verint / 18 February 2021

Yesterday Verint announced new research that shows only half of organisations worldwide say they are well prepared to support customer...

Verint Is Now a Pure-Play Customer Engagement Leader

By Verint / 5 February 2021

It’s a big day! 1 February 2021 was “day one,” when we announced a major milestone for the Verint brand....

Verint Intelligent Virtual Assistant First to be Named a Leader in Three Distinguished Industry Evaluations

0 Comments

23 February 2021

Cited for Innovative AI Capabilities, Open Integrations and…

Did You Hear? Verint Announces Key Findings of New Customer Engagement Global Research

0 Comments

18 February 2021

Yesterday Verint announced new research that shows only half…

Verint Is Now a Pure-Play Customer Engagement Leader

0 Comments

5 February 2021

It’s a big day! 1 February 2021 was “day one,” when we…

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Verint has thrown down the AI gauntlet and put the industry on notice that it is in the contact center automation race in a big way.

Paul Stockford
Saddletree Research

In Conversation With…

In conversation with . . . Is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.