Welcome to the Verint APAC Blog

Stay up-to-date with the latest Customer Experience industry news and opinions, listen to the innovative CX podcast series "In Conversation with...." and much, much more

Latest Articles

From Knowledge Management to Intelligent Virtual Assistants, the Verint Asia Pacific Blog contains all of the latest articles and news from Verint in the Customer experience industry across the Asia Pacific Region.

Top Tips for Banks to Know for Reopening After COVID-19

By Verint / 9 September 2020

The pandemic has undoubtedly shaken up the way financial institutions do business; the physical delivery of retail banking, the financial lives...

The 4 Phases of Organisational Response to the Coronavirus Pandemic

By Verint / 7 September 2020

And 4 best practice tips to smooth transitions In a recent webinar, How Work-from-Home Demands Are Accelerating Automation in the Back...

Top Tips for Banks to Know for Reopening After COVID-19

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9 September 2020

The pandemic has undoubtedly shaken up the way financial institutions…

The 4 Phases of Organisational Response to the Coronavirus Pandemic

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7 September 2020

And 4 best practice tips to smooth transitions In a recent…

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Verint has thrown down the AI gauntlet and put the industry on notice that it is in the contact center automation race in a big way.

Paul Stockford
Saddletree Research

In Conversation With…

In conversation with . . . Is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.

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Proven Results. All About Customer Experience.

Top 10 Best Practices for Optimising Post-Call Interaction Surveys Using IVR (Part Two)

Top Tips for Banks to Know for Reopening After COVID-19

By Verint / 9 September 2020

The pandemic has undoubtedly shaken up the way financial institutions do business; the physical delivery of retail banking, the financial lives...

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Latest Articles

Top 10 Best Practices for Optimising Post-Call Interaction Surveys Using IVR (Part Two)

Top 10 Best Practices for Optimising Post-Call Interaction Surveys Using IVR (Part Two)

In our previous blog, we shared 5 best practices for optimising your IVR surveys to improve customer experiences, increase revenue, and decrease costs. Check them out if you haven’t! In this blog we’ll explore five more.

Top 10 Best Practices for Optimising Post-Call Interaction Surveys Using IVR (Part Two)

Top 10 Best Practices for Optimising Post-Call Interaction Surveys Using IVR

Top Tips for Banks to Know for Reopening After COVID-19

The 4 Phases of Organisational Response to the Coronavirus Pandemic

Top 10 Best Practices for Optimising Post-Call Interaction Surveys Using IVR

Top Tips for Banks to Know for Reopening After COVID-19

The 4 Phases of Organisational Response to the Coronavirus Pandemic

Verint has thrown down the AI gauntlet and put the industry on notice that it is in the contact center automation race in a big way.

In Conversation With…

In conversation with. . . Sri Annaswamy

In conversation with… Manoj Menon

In conversation with… Liam Hindle

In conversation with… James Staltari

Proven Results. All About Customer Experience.

Top 10 Best Practices for Optimising Post-Call Interaction Surveys Using IVR (Part Two)

Top 10 Best Practices for Optimising Post-Call Interaction Surveys Using IVR

Top Tips for Banks to Know for Reopening After COVID-19

CONTACT CUSTOMER ENGAGEMENT SOLUTIONS