Welcome to the Verint APAC Blog

Stay up-to-date with the latest Customer Experience industry news and opinions, listen to the innovative CX podcast series "In Conversation with...." and much, much more

Latest Articles

From Knowledge Management to Intelligent Virtual Assistants, the Verint Asia Pacific Blog contains all of the latest articles and news from Verint in the Customer experience industry across the Asia Pacific Region.

4 Tips You Need to Consider When Building a Digital Community

0 Comments

2 December 2020

Social customer communities have quickly become a necessary…

4 Tips You Need to Consider When Building a Digital Community

2 December 2020/0 Comments/in Blog /by Verint

Social customer communities have quickly become a necessary component in any self-service stack. As more companies prioritize this essential functionality, it’s important to remember that customer experience and customer-experience software are not one and the same. When it comes to community building, community dynamics are as equally crucial as software functionality.

As you set out on your journey to build a world-class community for your customers, start with a keen focus on these four elements … Read More

4 Tips You Need to Consider When Building a Digital Community

By Verint / 2 December 2020

Social customer communities have quickly become a necessary component in any self-service stack. As more companies prioritize this essential functionality,...

How AI has Become an Organizational Imperative for Your Enterprise

By Verint / 30 November 2020

During the pandemic, we’ve seen some of the most rapid implementations of technology in decades. Millions of people were suddenly...

The Verint Cloud Narrative

By Verint / 25 November 2020

Why have so many companies moved to the cloud? Why are those who haven’t yet now considering cloud a top...

Thriving in a Post-Pandemic World

By Verint / 24 November 2020

In the second of a three-part series (read part one here), Verint's Simon Rudkin, Vice President – Cloud and Hosting,...

How AI has Become an Organizational Imperative for Your Enterprise

0 Comments

30 November 2020

During the pandemic, we’ve seen some of the most rapid implementations…

The Verint Cloud Narrative

0 Comments

25 November 2020

Why have so many companies moved to the cloud? Why are those…

Thriving in a Post-Pandemic World

0 Comments

24 November 2020

In the second of a three-part series (read part one here), Verint's…

View All Articles

Verint has thrown down the AI gauntlet and put the industry on notice that it is in the contact center automation race in a big way.

Paul Stockford
Saddletree Research

In Conversation With…

In conversation with . . . Is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.