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From Knowledge Management to Intelligent Virtual Assistants, the Verint Asia Pacific Blog contains all of the latest articles and news from Verint in the Customer experience industry across the Asia Pacific Region.

Verint Engagement Data Management: The Enterprise Pipe Dream Realised

0 Comments

14 January 2021

According to the Merriam-Webster dictionary, a pipe dream is…

Verint Engagement Data Management: The Enterprise Pipe Dream Realised

14 January 2021/0 Comments/in Blog /by Verint

According to the Merriam-Webster dictionary, a pipe dream is an illusory or fantastic hope or plan. Dictionary.com also defines a pipe dream as any fantastic notion or hope. I believe today’s enterprise would define a pipe dream as the ability to bring together customer interaction data from various silos throughout the organisation into a single hub, normalise the data and make it available in a usable form to the various organisational functions and departments.

The … Read More

Verint Engagement Data Management: The Enterprise Pipe Dream Realised

By Verint / 14 January 2021

According to the Merriam-Webster dictionary, a pipe dream is an illusory or fantastic hope or plan. Dictionary.com also defines a...

Did You Hear? Verint Expands Customer Engagement Market Leadership in Asia Pacific

By Verint / 8 January 2021

Good news! Frost & Sullivan has ranked Verint first in Asia Pacific market share for cloud and on-premises workforce management,...

Did You Hear? Newsela Selects Cloud-based Verint Community

By Verint / 18 December 2020

Good news! Newsela has expanded its reach to educators nationwide with the open, flexible Verint Community that gives teachers a...

Digital Transformation in Banking: Technology Innovation Key to Survival

By Verint / 17 December 2020

Digital transformation is a phrase that spans many industries but for financial institutions, it largely refers to the shift to...

Did You Hear? Verint Expands Customer Engagement Market Leadership in Asia Pacific

0 Comments

8 January 2021

Good news! Frost & Sullivan has ranked Verint first in…

Did You Hear? Newsela Selects Cloud-based Verint Community

0 Comments

18 December 2020

Good news! Newsela has expanded its reach to educators nationwide…

Digital Transformation in Banking: Technology Innovation Key to Survival

0 Comments

17 December 2020

Digital transformation is a phrase that spans many industries…

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Verint has thrown down the AI gauntlet and put the industry on notice that it is in the contact center automation race in a big way.

Paul Stockford
Saddletree Research

In Conversation With…

In conversation with . . . Is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.