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From Knowledge Management to Intelligent Virtual Assistants, the Verint Asia Pacific Blog contains all of the latest articles and news from Verint in the Customer experience industry across the Asia Pacific Region.

Forbes Comms Council: Match Your AI and Analytics Initiative to Actual Business Outcomes

0 Comments

15 April 2021

That title may not sound all that groundbreaking. After all,…

Forbes Comms Council: Match Your AI and Analytics Initiative to Actual Business Outcomes

15 April 2021/0 Comments/in Blog /by Verint

That title may not sound all that groundbreaking. After all, positive business outcomes usually lead to loyal customers—and we all want those.

However, we’ve learned that AI and analytics initiatives don’t always translate successfully to business outcomes. We’ve been dealing with the business-altering (and life-altering) challenges of COVID-19 for more than a year. Business models, offerings and customer needs have radically shifted during that time.

Now is a good time to revisit what success looks … Read More

Forbes Comms Council: Match Your AI and Analytics Initiative to Actual Business Outcomes

By Verint / 15 April 2021

That title may not sound all that groundbreaking. After all, positive business outcomes usually lead to loyal customers—and we all...

Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centres

By Verint / 8 April 2021

Vericast, a leading marketing solutions company, together with its Harland Clarke contact centre solutions, has selected the Verint Customer Engagement...

The Workplace of the Future Needs Intelligent Virtual Assistants and Chatbots

By Verint / 31 March 2021

When we think about the rise of intelligent virtual assistants (IVAs) and chatbots, it’s mostly through the lens of customer service. And...

New McKinsey CX Recommendations Align with Verint’s Time-Tested Predictive Approach

By Verint / 29 March 2021

A new set of recommendations from McKinsey, based on the importance of leveraging predictive analytics, sums up the situation this way: “CX...

Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centres

0 Comments

8 April 2021

Vericast, a leading marketing solutions company, together with…

The Workplace of the Future Needs Intelligent Virtual Assistants and Chatbots

0 Comments

31 March 2021

When we think about the rise of intelligent virtual assistants…

New McKinsey CX Recommendations Align with Verint’s Time-Tested Predictive Approach

0 Comments

29 March 2021

A new set of recommendations from McKinsey, based on the importance…

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Verint has thrown down the AI gauntlet and put the industry on notice that it is in the contact center automation race in a big way.

Paul Stockford
Saddletree Research

In Conversation With…

In conversation with . . . Is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.