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From Knowledge Management to Intelligent Virtual Assistants, the Verint Asia Pacific Blog contains all of the latest articles and news from Verint in the Customer experience industry across the Asia Pacific Region.
Stay up-to-date with the latest Customer Experience industry news and opinions, listen to the innovative CX podcast series "In Conversation with...." and much, much more
From Knowledge Management to Intelligent Virtual Assistants, the Verint Asia Pacific Blog contains all of the latest articles and news from Verint in the Customer experience industry across the Asia Pacific Region.
That title may not sound all that groundbreaking. After all, positive business outcomes usually lead to loyal customers—and we all want those.
However, we’ve learned that AI and analytics initiatives don’t always translate successfully to business outcomes. We’ve been dealing with the business-altering (and life-altering) challenges of COVID-19 for more than a year. Business models, offerings and customer needs have radically shifted during that time.
Now is a good time to revisit what success looks … Read More
Paul Stockford
Saddletree Research
In conversation with . . . Is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region. During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.
Want to get in touch? We’d love to hear from you.