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From Knowledge Management to Intelligent Virtual Assistants, the Verint Asia Pacific Blog contains all of the latest articles and news from Verint in the Customer experience industry across the Asia Pacific Region.

How to Build a Successful Online Community—We’ll Tell You!

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26 October 2020

Online communities are a great way for customers to self-serve,…

How to Build a Successful Online Community—We’ll Tell You!

26 October 2020/0 Comments/in Blog /by Verint

Online communities are a great way for customers to self-serve, connect with other customers, learn and share best practices, and engage in peer to peer support 24-7. Many of you know this from personal (and professional) experience.

For businesses, online communities improve customer service experiences, enable a scalable and sustainable engagement model for support and marketing, and establish a trusted channel to listen and respond to the needs and wants of their customers.

Verint’s Jon … Read More

How to Build a Successful Online Community—We’ll Tell You!

By Verint / 26 October 2020

Online communities are a great way for customers to self-serve, connect with other customers, learn and share best practices, and...

Did You Hear? Omdia Ranks Experience Cloud as an XM “Market Leader”

By Verint / 12 October 2020

Tech analyst firm Omdia (formerly Ovum Research) has given Verint an “advanced capability or breadth” rating in AI-enabled platforms. The...

Happy CX Day and Customer Service Week!

By Verint / 6 October 2020

CX Day and Customer Service Week are times for customer experience and customer service professionals to come together. It is...

Top 10 Best Practices for Optimising Post-Call Interaction Surveys Using IVR (Part Two)

In conversation with . . . David Shieff

By Martyn Riddle / 8 October 2020

In this episode Martyn hands the baton over to guest host Ian Harrison, Verint's Director, Customer Experience Optimisation, for an...

In conversation with. . . Sri Annaswamy

By Martyn Riddle / 21 September 2020

After a month away, during which the host Martyn Riddle underwent knee replacement surgery, the Verint podcast is back, with...

In conversation with… Manoj Menon

By Martyn Riddle / 17 August 2020

In the latest episode we go back to Singapore and speak to another renowned industry analyst Manoj Menon from the...

In conversation with… Liam Hindle

By Martyn Riddle / 6 August 2020

In this episode, Martyn Riddle chats with Liam Hindle from AGL about the impact of the coronavirus situation on the...

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Latest Articles

How to Build a Successful Online Community—We’ll Tell You!

How to Build a Successful Online Community—We’ll Tell You!

Online communities are a great way for customers to self-serve, connect with other customers, learn and share best practices, and engage in peer to peer support 24-7. Many of you know this from personal (and professional) experience.

How to Build a Successful Online Community—We’ll Tell You!

Did You Hear? Omdia Ranks Experience Cloud as an XM “Market Leader”

Happy CX Day and Customer Service Week!

Top 10 Best Practices for Optimising Post-Call Interaction Surveys Using IVR (Part Two)

Did You Hear? Omdia Ranks Experience Cloud as an XM “Market Leader”

Happy CX Day and Customer Service Week!

Top 10 Best Practices for Optimising Post-Call Interaction Surveys Using IVR (Part Two)

Verint has thrown down the AI gauntlet and put the industry on notice that it is in the contact center automation race in a big way.

In Conversation With…

In conversation with . . . David Shieff

In conversation with. . . Sri Annaswamy

In conversation with… Manoj Menon

In conversation with… Liam Hindle

Proven Results. All About Customer Experience.

How to Build a Successful Online Community—We’ll Tell You!

Did You Hear? Omdia Ranks Experience Cloud as an XM “Market Leader”

Happy CX Day and Customer Service Week!

CONTACT CUSTOMER ENGAGEMENT SOLUTIONS