Aug 14, 2020 How to Tell the Technicolored Story of Your Speech Data

    How to Tell the Technicolored Story of Your Speech Data

    Transformco is a leading integrated retailer focused on seamlessly connecting the digital and physical shopping experiences to serve its members. Speech analytics is a key part of...

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    Aug 13, 2020 In Times of Change, Listen, Adapt and Respond

    In Times of Change, Listen, Adapt and Respond

    The uncertainty of today’s world has had an incredible impact on employees and the customers they serve.

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    2
    Aug 06, 2020 in conversation with . . . Liam Hindle

    in conversation with . . . Liam Hindle

    In this episode, Martyn Riddle chats with Liam Hindle from AGL about the impact of the coronavirus situation on the customer service operations of a large energy provider.

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    2
    Aug 06, 2020 Three Recommendations for Managing Work-from Home Employees

    Three Recommendations for Managing Work-from Home Employees

    Recently, Verint customer, John Barker, Managing Director at Capita, a large UK business process outsourcer, shared his story at Verint Virtual.   

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    Aug 05, 2020 Self-Serve, Simplify or Sell: Optimising in Times of Uncertainty

    Self-Serve, Simplify or Sell: Optimising in Times of Uncertainty

    At Verint Virtual, Lisa Buck, Speech Analytics Analyst, CX Insights, Strategy & Design, covered how speech analytics and self-service tools helped Manulife identify drivers of demand...

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    Jul 31, 2020 Verint Wins 2020 Stevie Awards for Sales and Customer Service

    Verint Wins 2020 Stevie Awards for Sales and Customer Service

    Verint announced that it has been named a winner of the 2020 Stevie Awards®.

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    Jul 30, 2020 451 Research Calls Verint a “Major Force in Pushing the Boundaries of VoC

    451 Research Calls Verint a “Major Force in Pushing the Boundaries of VoC

    It’s safe to say that the pandemic—with its global reach and vast impact on every industry imaginable—has once again reaffirmed the critical importance of customer...

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    Jul 27, 2020 In conversation with . . . James Staltari

    In conversation with . . . James Staltari

    In this episode, we chat with James Staltari, who has led significant transformation projects in both the banking and travel sectors, to get his thoughts and advice on successful ...

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    Jul 23, 2020 How to Automate Call Deflection Quickly in a Crisis

    How to Automate Call Deflection Quickly in a Crisis

    As a result of the COVID-19 crisis, you’re likely experiencing a high volume of customer calls. Your agents are now remote and overwhelmed by the changed work environment and new...

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    Jul 20, 2020 In conversation with . . . Subramanya C

    In conversation with . . . Subramanya C

    We're back in India once more, this time visiting Bangalore where we catch up with Subramanya C, better known as Subbu, the Global Chief Technology Officer at Hinduja Global Solutions...

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