Jul 01, 2019 The Next Evolution of Desktop Analytics

    The Next Evolution of Desktop Analytics

    Desktop Analytics solutions are veterans of the call center industry, having been around for close to 10 years. However, new features are enabling organizations to leverage the insights...

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    Jun 10, 2019 Alight Solutions' Use of Verint’s Intelligent Virtual Assistant (IVA) Technology Wins 2018 Opus Research Award

    Alight Solutions' Use of Verint’s Intelligent Virtual Assistant (IVA) Technology Wins 2018 Opus Research Award

    Alight’s IVA ‘Lisa’ Honored for Delivering Business Value, Superior Customer Experience and Innovative Use of Advanced Automation Technology to As…

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    2
    May 23, 2019 Australia CX State of Play

    Australia CX State of Play

    While Australia has achieved a high level of digital development in the past, more recently there appears to be a slowing in this digital uptake. It is against this backdrop that Verint...

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