Dec 07, 2018 Boost Your IT Efficiency Today with Intelligent Automation

    Boost Your IT Efficiency Today with Intelligent Automation

    Modern contact centres handle millions of calls a day. Cloud based software (CCaaS) can help IT personnel manage the complex web of applications.

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    Nov 01, 2018 IVA is the future of voice self-service

    IVA is the future of voice self-service

    Intelligent virtual assistants (IVAs) use AI, machine learning and other technologies to automate the handling of customers' and employees' requests. And it's revolutionary...

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    Oct 05, 2018 It’s CX Day—and we celebrate the great differentiator

    It’s CX Day—and we celebrate the great differentiator

    This week we celebrate National Customer Service Week—and today we celebrate CX Day. We are so grateful for our employees on the front lines in Customer Service—they take a...

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