Mar 01, 2019 3 Ways to Get Speech Transcription Accuracy Right

    3 Ways to Get Speech Transcription Accuracy Right

    Call transcripts offer key insights to businesses around the world, but transcribing a contact centre conversation is a surprisingly difficult task. Transcription accuracy has reached...

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    2
    Feb 27, 2019 Verint APAC Engage Index 2018-19

    Verint APAC Engage Index 2018-19

    The subtle balance between people and technology.  

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    2
    Dec 07, 2018 Boost Your IT Efficiency Today with Intelligent Automation

    Boost Your IT Efficiency Today with Intelligent Automation

    Modern contact centres handle millions of calls a day. Cloud based software (CCaaS) can help IT personnel manage the complex web of applications.

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    2
    Nov 05, 2018 Contact centres 2030: The shape of automation to come

    Contact centres 2030: The shape of automation to come

    Artificial Intelligence is spreading--above all, to help staff deal with customers better

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