Mar 01, 2019 3 Ways to Get Speech Transcription Accuracy Right

    3 Ways to Get Speech Transcription Accuracy Right

    Call transcripts offer key insights to businesses around the world, but transcribing a contact centre conversation is a surprisingly difficult task. Transcription accuracy has reached...

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    2
    Feb 27, 2019 One-On-One CX: 5 Tips to Ensure First Responders Are Great with Customers

    One-On-One CX: 5 Tips to Ensure First Responders Are Great with Customers

    Have you considered that in today's fast-moving organisations, it's often easier to see the forest instead of the trees? I've spoken with many CX practitioners who agree...

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    2
    Feb 27, 2019 Verint APAC Engage Index 2018-19

    Verint APAC Engage Index 2018-19

    The subtle balance between people and technology.  

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    2
    Feb 06, 2019 News Uses for Speech Analytics and Optimising Customer Experience in Banks

    News Uses for Speech Analytics and Optimising Customer Experience in Banks

    Artificial intelligence and machine learning are transforming many industries and technologies -- speech analytics included. Join us to explore how speech analytics can help you enhance...

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