Jun 10, 2019 Alight Solutions' Use of Verint’s Intelligent Virtual Assistant (IVA) Technology Wins 2018 Opus Research Award

    Alight Solutions' Use of Verint’s Intelligent Virtual Assistant (IVA) Technology Wins 2018 Opus Research Award

    Alight’s IVA ‘Lisa’ Honored for Delivering Business Value, Superior Customer Experience and Innovative Use of Advanced Automation Technology to As…

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    Mar 01, 2019 3 Ways to Get Speech Transcription Accuracy Right

    3 Ways to Get Speech Transcription Accuracy Right

    Call transcripts offer key insights to businesses around the world, but transcribing a contact centre conversation is a surprisingly difficult task. Transcription accuracy has reached...

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    2
    Feb 27, 2019 One-On-One CX: 5 Tips to Ensure First Responders Are Great with Customers

    One-On-One CX: 5 Tips to Ensure First Responders Are Great with Customers

    Have you considered that in today's fast-moving organisations, it's often easier to see the forest instead of the trees? I've spoken with many CX practitioners who agree...

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    2
    Feb 27, 2019 Verint APAC Engage Index 2018-19

    Verint APAC Engage Index 2018-19

    The subtle balance between people and technology.  

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    2
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