Nov 22, 2018 Robotic Process Automation (RPA): Increase Capacity & Employee Job Satisfaction

    Robotic Process Automation (RPA): Increase Capacity & Employee Job Satisfaction

    Hybrid automation is the newest iteration of RPA--and as such there's some confusion on how…

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    Nov 05, 2018 Contact centres 2030: The shape of automation to come

    Contact centres 2030: The shape of automation to come

    Artificial Intelligence is spreading--above all, to help staff deal with customers better

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