Manish Shah | Mar 01, 2019
Avanti Joglekar | Mar 01, 2019
Nancy Porte | Feb 27, 2019
Martyn Riddle | Feb 27, 2019
In the robotic age, what is the future of customer experience?
Call transcripts offer key insights to businesses around the world, but transcribing a contact centre conversation is a surprisingly difficult task. Transcription accuracy has reached...
Have you considered that in today's fast-moving organisations, it's often easier to see the forest instead of the trees? I've spoken with many CX practitioners who agree...
The subtle balance between people and technology.
Artificial intelligence and machine learning are transforming many industries and technologies -- speech analytics included. Join us to explore how speech analytics can help you enhance...
Modern contact centres handle millions of calls a day. Cloud based software (CCaaS) can help IT personnel manage the complex web of applications.
Hybrid automation is the newest iteration of RPA--and as such there's some confusion on how…
Artificial Intelligence is spreading--above all, to help staff deal with customers better
Intelligent virtual assistants (IVAs) use AI, machine learning and other technologies to automate the handling of customers' and employees' requests. And it's revolutionary...
Many important aspects of the global contact center industry are slowly but surely changing.
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Mar 01, 2019
Feb 27, 2019