Susanne Pitts | Feb 06, 2019
Kelly Koelliker | Dec 07, 2018
Professor James Woudhuysen | Nov 05, 2018
Mary Lou Joseph | Oct 22, 2018
Artificial intelligence and machine learning are transforming many industries and technologies -- speech analytics included. Join us to explore how speech analytics can help you enhance...
Modern contact centres handle millions of calls a day. Cloud based software (CCaaS) can help IT personnel manage the complex web of applications.
Hybrid automation is the newest iteration of RPA--and as such there's some confusion on how…
Artificial Intelligence is spreading--above all, to help staff deal with customers better
Intelligent virtual assistants (IVAs) use AI, machine learning and other technologies to automate the handling of customers' and employees' requests. And it's revolutionary...
Many important aspects of the global contact center industry are slowly but surely changing.
Robotic Process Automation, or RPA, is a hot topic right now. But what exactly is it?
It’s clear that Verint’s enhanced functionality and omnichannel capabilities are like that of no other vendors in the region.
Verint beats 40 other market players to take the number one position in the combined technology categories that make up the Contact Centre Applications Market.
This week we celebrate National Customer Service Week—and today we celebrate CX Day. We are so grateful for our employees on the front lines in Customer Service—they take a...
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