Martyn Riddle | Jun 14, 2019
Matty Kaffeman | May 23, 2019
Michael Stelzer | May 23, 2019
Manish Shah | May 23, 2019
Leverage digital innovation platforms to better plan and forecast for the future.
As we wind down after another busy year, the team at Verint APAC are looking forward to the exciting opportunities that await us in 2018.
By being smart about listening to customers Bank of America cuts support tickets by 10,000 a month.
Digital feedback has the potential to have a far-reaching business impact on things like customer loyalty and revenue. But only if it’s harnessed correctly.
Today I have the pleasure of launching Verint APAC’s inaugural Engage Index report and key findings at an executive lunch session at our APAC Engage event in Melbourne.
Daniel Bergan, Omni-Channel Transformation at Westpac, discusses the need to mobilise the customer experience through technology and a personal touch ahead of the Verint APAC Engage...
Daniel Bergan is a leader in the Australian and New Zealand omni-channel transformation space, charged with bringing together Westpac’s digital, physical and virtual channels to...
We with spoke with Councillor Matthew Bourke, about the business growth opportunities that come from a proactive customer experience (CX) strategy.
We spoke to Isabella Villani, CEO of Exceed Global about the connection between a great customer and employee experience and a successful business – with a particular focus upon an...
In a world increasingly reliant upon technology, the new competitive battleground is an exemplary customer experience (CX), with the least amount of customer effort.
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Jun 14, 2019
May 23, 2019