Martyn Riddle | Jun 14, 2019
Matty Kaffeman | May 23, 2019
Michael Stelzer | May 23, 2019
Manish Shah | May 23, 2019
“Hey, Siri. Tell me a joke.” Remember those early iPhone commercials with celebrities conversing with Siri as if she were human?
With mere hours to go before the General Data Protection Regulation (GDPR) comes into effect, it seems appropriate to take a few minutes to reflect on the approaches and issues we have...
What happens when a premier cruise line makes business outcomes a top priority?
Three reasons why voice biometrics is a potential customer experience game changer for businesses.
WEM delivers the necessary tools for an engaged and motivated workforce that can deliver wideranging benefits for businesses and their customers.
At a time of competing pressures, organisations should invest in both talent and technology to enhance the customer experience.
Serving customers with excellence is imperative in today’s highly competitive, fast-moving world. We all know that every advantage is important.
The boundaries between customer-facing, front-office channels and back-office support functions are blurring.
Improved customer experience can have huge impact on broader business objectives – such as increasing revenue and improving customer loyalty. But only if they’re focused in a...
An over reliance on digital channels can jeopardise customer relationships, according to a Verint White Paper.
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Jun 14, 2019
May 23, 2019