Martyn Riddle | Jun 14, 2019
Matty Kaffeman | May 23, 2019
Michael Stelzer | May 23, 2019
Manish Shah | May 23, 2019
This week we celebrate Customer Service Week--an annual week-long event that spotlights the people who do an increasingly complex job that presents new, unpredictable challenges every day.
A few years back, it seemed forecasters everywhere were predicting the demise of the call centre as self-serve digital channels accelerated up the steep curve of early customer adoption.
It starts by integrating this customer insight with operational data that you probably already capture.
Manish Shah, VP of Verint Southeast Asia, shares some of his top CX insights ahead of Singapore’s Verint Engage on Wednesday this week.
Best Overall AI Solution” in 2018 AI Breakthrough Awards; “NextGen Innovation of the Year” in 2018 Customer Contact Week (CCW) Excellence Awards
New advances such as automation, artificial intelligence, and machine learning are helping organisations leverage their speech analytics solutions even further.
This is the last in a blog series based on two, rapid fire, 60 ideas in 60 minutes sessions for tips and techniques in workforce management held at the Read more
Knowledge management, the advantages it brings to the table for customers and employees.
Customer experience (CX) is today’s competitive battleground, so it may come as no surprise that CX is now a strategic imperative for many contact centres.
How should businesses evaluate and measure machine learning?
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Jun 14, 2019
May 23, 2019