Feb 06, 2019 News Uses for Speech Analytics and Optimising Customer Experience in Banks

    News Uses for Speech Analytics and Optimising Customer Experience in Banks

    Artificial intelligence and machine learning are transforming many industries and technologies -- speech analytics included. Join us to explore how speech analytics can help you enhance...

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    Dec 07, 2018 Boost Your IT Efficiency Today with Intelligent Automation

    Boost Your IT Efficiency Today with Intelligent Automation

    Modern contact centres handle millions of calls a day. Cloud based software (CCaaS) can help IT personnel manage the complex web of applications.

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    Nov 05, 2018 Contact centres 2030: The shape of automation to come

    Contact centres 2030: The shape of automation to come

    Artificial Intelligence is spreading--above all, to help staff deal with customers better

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    Nov 01, 2018 IVA is the future of voice self-service

    IVA is the future of voice self-service

    Intelligent virtual assistants (IVAs) use AI, machine learning and other technologies to automate the handling of customers' and employees' requests. And it's revolutionary...

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