Feb 27, 2019 One-On-One CX: 5 Tips to Ensure First Responders Are Great with Customers

    One-On-One CX: 5 Tips to Ensure First Responders Are Great with Customers

    Have you considered that in today's fast-moving organisations, it's often easier to see the forest instead of the trees? I've spoken with many CX practitioners who agree...

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    Feb 06, 2019 News Uses for Speech Analytics and Optimising Customer Experience in Banks

    News Uses for Speech Analytics and Optimising Customer Experience in Banks

    Artificial intelligence and machine learning are transforming many industries and technologies -- speech analytics included. Join us to explore how speech analytics can help you enhance...

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    Nov 22, 2018 Robotic Process Automation (RPA): Increase Capacity & Employee Job Satisfaction

    Robotic Process Automation (RPA): Increase Capacity & Employee Job Satisfaction

    Hybrid automation is the newest iteration of RPA--and as such there's some confusion on how…

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    Nov 05, 2018 Contact centres 2030: The shape of automation to come

    Contact centres 2030: The shape of automation to come

    Artificial Intelligence is spreading--above all, to help staff deal with customers better

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    Nov 01, 2018 IVA is the future of voice self-service

    IVA is the future of voice self-service

    Intelligent virtual assistants (IVAs) use AI, machine learning and other technologies to automate the handling of customers' and employees' requests. And it's revolutionary...

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