Professor James Woudhuysen | Nov 05, 2018
Donna Fluss | Nov 01, 2018
Paul Stockford | Oct 25, 2018
Mary Lou Joseph | Oct 22, 2018
Artificial Intelligence is spreading--above all, to help staff deal with customers better
Intelligent virtual assistants (IVAs) use AI, machine learning and other technologies to automate the handling of customers' and employees' requests. And it's revolutionary...
Many important aspects of the global contact center industry are slowly but surely changing.
Robotic Process Automation, or RPA, is a hot topic right now. But what exactly is it?
It’s clear that Verint’s enhanced functionality and omnichannel capabilities are like that of no other vendors in the region.
Verint beats 40 other market players to take the number one position in the combined technology categories that make up the Contact Centre Applications Market.
This week we celebrate National Customer Service Week—and today we celebrate CX Day. We are so grateful for our employees on the front lines in Customer Service—they take a...
This week we celebrate Customer Service Week--an annual week-long event that spotlights the people who do an increasingly complex job that presents new, unpredictable challenges every day.
A few years back, it seemed forecasters everywhere were predicting the demise of the call centre as self-serve digital channels accelerated up the steep curve of early customer adoption.
It starts by integrating this customer insight with operational data that you probably already capture.
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Nov 05, 2018
Nov 01, 2018
Oct 25, 2018
Oct 22, 2018