Paul Shetler is a technologist and entrepreneur with over 20 years’ experience leading large-scale IT and organisational change projects for local and international organisations.

Paul is currently working with the Sydney-based FinTech hub, Stone & Chalk, as an innovation advisor for in-house and external organisations to educate boards of directors about innovation. Prior to this, he was Chief Digital Officer of Australia’s Digital Transformation Office.

Paul spoke to us about key customer experience (CX) trends, challenges and opportunities for today’s organisations, and what the future of customer engagement looks like.

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Click on the video to hear Paul’s insights in full.