New Uses for Speech Analytics

SpeechTech Roundtable Webinar; February 14

Verint's Carmit DiAndrea, vice president, portfolio market strategy, voice of the customer, will participate in a SpeechTech roundtable webinar called "New Uses for Speech Analytics," on February 14 at 2 p.m. ET. Artificial intelligence and machine learning are transforming many industries and technologies -- speech analytics included. Join us to explore how speech analytics can help you enhance the customer experience, as well as:

  • Find data quickly with search capabilities
  • Conduct real-time call monitoring to gather insights and manage agent behavior during calls
  • Use speech transcription for predictive analytics
  • Boost real-time automation and desktop automation
  • Build a foundation for your omnichannel strategies. 

Are You Optimising In-Person Customer Experience for Growth and Efficiency?

Consumer Bankers Association Webinar; February 20 

Verint's Jim DeLapa, general manager, Kiran Analytics, A Verint Company, will lead a panel discussion at 2 p.m. ET. Most consumers interact with their bank in multiple channels, so it is important to provide high-quality CX in all channels and touchpoints. Consumers don't visit branches as often today -- so when they do, their experience is critically important. Attendees will learn:

  • why the in-person customer experience is so critical
  • the role of an engaged and productive workforce in customer experience
  • a practical framework for optimising in-person CX
  • how data- and analytics-driven solutions can help optimise the in-person customer experience
  • the solutions banking transformation leaders are using to optimise in-person customer experience

Use Discount Code KIR220 for a complimentary registration.

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