This year, we celebrated several acquisitions that will see Verint continue to deliver robust Customer Engagement solutions to organisations across the region and we head into the New Year with some significant momentum.

In October, Verint acquired Verba Technologies (www.verba.com), a leading RegTech vendor. We now offer a broad portfolio of technologies designed specifically for the financial compliance market with industry-specific features including scalable compliance recording, speech analytics, and proactive policy control technology.

In November, Verint acquired eg solutions (www.egoptimize.com) an enterprise workforce optimisation software company. Verint and eg share a united focus on helping some of the world’s largest enterprises transform and optimise their workforce with a particular focus on back-office operations.

As part of Verint’s customer engagement solutions group, eg’s solutions will further strengthen Verint’s customer engagement platform, providing extended capabilities in operational management, (especially around the fast-growing Work Allocation requirement), and help us improve workforce optimisation across the enterprise.

Verint’s latest acquisition, finalised in December, is Next IT (www.nextit.com), a leading provider of conversational AI tools. With the Next IT team, we will help companies further enhance their customer engagement strategies, utilising advanced cognitive technologies such as Natural Language Understanding, Natural Language Processing, Natural Language Generation, machine learning and conversation analysis.

As we move into 2018, the team at Verint look forward to the strengths and opportunities that these new partnerships will provide.

 

By: Ady Meretz