Daniel Bergan, Omni-Channel Transformation at Westpac, discusses the need to mobilise the customer experience through technology and a personal touch ahead of the Verint APAC Engage conference.

Daniel Bergan is a leader in the Australian and New Zealand omni-channel transformation space, charged with bringing together Westpac's digital, physical and virtual channels to deliver a seamless experience for customers and bankers. Westpac’s omni-channel efforts are about providing the customer with choices for the episodes that matter, blending human and digital interactions to ensure Westpac get every interaction right, everywhere and every time.

Click on the video to hear Daniel’s insights in full.