Aug 17, 2017 How to reduce customer pain points with automation

    How to reduce customer pain points with automation

    Daniel Bergan is a leader in the Australian and New Zealand omni-channel transformation space, charged with bringing together Westpac’s digital, physical and virtual channels to...

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    2
    Aug 09, 2017 A CX conversation with Brisbane City Council

    A CX conversation with Brisbane City Council

    We with spoke with Councillor Matthew Bourke, about the business growth opportunities that come from a proactive customer experience (CX) strategy.

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    2
    Aug 09, 2017 In conversation with Isabella Villani, CEO, Exceed Global

    In conversation with Isabella Villani, CEO, Exceed Global

    We spoke to Isabella Villani, CEO of Exceed Global about the connection between a great customer and employee experience and a successful business – with a particular focus upon an...

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    2
    Aug 07, 2017 Enhance the CX to remain competitive in the digital age

    Enhance the CX to remain competitive in the digital age

    In a world increasingly reliant upon technology, the new competitive battleground is an exemplary customer experience (CX), with the least amount of customer effort.

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    2
    Jul 25, 2017 How is technology enhancing the customer experience?

    How is technology enhancing the customer experience?

    Paul Shetler is a technologist and entrepreneur with over 20 years’ experience leading large-scale IT and organisational change projects for local and international organisations.

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    2
    Jul 24, 2017 What are the key customer experience and engagement strategies for modern organisations?

    What are the key customer experience and engagement strategies for modern organisations?

    Verint’s APAC Engage Conference will bring a range of industry leaders together to explore the customer experience journey from beginning to end - and everything in between.

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    2
    Jul 10, 2017 Why is knowledge management (KM) so important to the customer experience (CX) journey?

    Why is knowledge management (KM) so important to the customer experience (CX) journey?

    In our digitally-driven business world, the rise of the customer has led to organisations looking for new ways to innovate and enhance the customer experience (CX). Today’s...

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    2
    Jun 01, 2017 Face-to-face with the evolving customer experience

    Face-to-face with the evolving customer experience

    A report released by Frost & Sullivan, in conjunction with Verint, highlights the need to service the customer experience across all channels, from digital and face-to-face...

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    CX
    2
    May 08, 2017 Balancing a personal customer experience with data security

    Balancing a personal customer experience with data security

    In today’s tech-savvy business world, companies are investing heavily in digital solutions. There is a shift away from face-to-face interactions and a push towards online-based...

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    CX
    2
    Apr 01, 2017 Customer engagement and loyalty in the digital age

    Customer engagement and loyalty in the digital age

    In the age of the smartphone, more and more consumers are taking advantage of the ease and convenience of digital channels. People can now shop or pay a bill or renew a service anytime...

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    CX
    2
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