Feb 14, 2018 Why community is essential to your digital customer support in 2018

    Why community is essential to your digital customer support in 2018

    Serving customers with excellence is imperative in today’s highly competitive, fast-moving world. We all know that every advantage is important.

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    Jan 24, 2018 Closing the gap between the front and back office

    Closing the gap between the front and back office

    The boundaries between customer-facing, front-office channels and back-office support functions are blurring.

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    2
    Jan 16, 2018 Why your biggest CX issues shouldn’t always be your top CX priorities

    Why your biggest CX issues shouldn’t always be your top CX priorities

    Improved customer experience can have huge impact on broader business objectives – such as increasing revenue and improving customer loyalty. But only if they’re focused in a...

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    Jan 12, 2018 Consumers still crave the human touch In customer service

    Consumers still crave the human touch In customer service

    An over reliance on digital channels can jeopardise customer relationships, according to a Verint White Paper.

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    Jan 11, 2018 Make digital innovation your business priority in 2018

    Make digital innovation your business priority in 2018

    Leverage digital innovation platforms to better plan and forecast for the future.

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    Dec 22, 2017 Verint Head in to 2018 with Great Momentum

    Verint Head in to 2018 with Great Momentum

    As we wind down after another busy year, the team at Verint APAC are looking forward to the exciting opportunities that await us in 2018.  

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    Oct 31, 2017 Digital feedback is a powerful builder of brand trust at Bank Of America

    Digital feedback is a powerful builder of brand trust at Bank Of America

    By being smart about listening to customers Bank of America cuts support tickets by 10,000 a month.

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    Oct 04, 2017 How to use digital feedback to deliver a better customer experience

    How to use digital feedback to deliver a better customer experience

    Digital feedback has the potential to have a far-reaching business impact on things like customer loyalty and revenue. But only if it’s harnessed correctly.

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    Sep 06, 2017 We’ve launched the Verint APAC Engage Index 2017

    We’ve launched the Verint APAC Engage Index 2017

    Today I have the pleasure of launching Verint APAC’s inaugural Engage Index report and key findings at an executive lunch session at our APAC Engage event in Melbourne.

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    Aug 30, 2017 Mobilising the customer experience through technology and a personal touch

    Mobilising the customer experience through technology and a personal touch

    Daniel Bergan, Omni-Channel Transformation at Westpac, discusses the need to mobilise the customer experience through technology and a personal touch ahead of the Verint APAC Engage...

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