Avanti Joglekar | Jul 19, 2019
Mary Lou Joseph | Jul 01, 2019
Verint | Jul 01, 2019
Omer Minkara | Jun 28, 2019
3 key CX highlights that contact centre leaders need to have front of mind to perform in this fast-changing business landscape.
Exceptional customer engagement is about understanding the needs of both your customers and employees. When employees are happy, so are your customers.
Verint is pleased to cement its industry-leading status as the top customer engagement company following recognition by Gartner as the only organisation to appear in 2018 Magic Quadrants...
Do you see your company the way your customers do?
“Hey, Siri. Tell me a joke.” Remember those early iPhone commercials with celebrities conversing with Siri as if she were human?
With mere hours to go before the General Data Protection Regulation (GDPR) comes into effect, it seems appropriate to take a few minutes to reflect on the approaches and issues we have...
What happens when a premier cruise line makes business outcomes a top priority?
Three reasons why voice biometrics is a potential customer experience game changer for businesses.
WEM delivers the necessary tools for an engaged and motivated workforce that can deliver wideranging benefits for businesses and their customers.
At a time of competing pressures, organisations should invest in both talent and technology to enhance the customer experience.
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Jul 19, 2019
Jul 01, 2019
Jun 28, 2019