Professor James Woudhuysen | Nov 05, 2018
Donna Fluss | Nov 01, 2018
Paul Stockford | Oct 25, 2018
Mary Lou Joseph | Oct 22, 2018
Three reasons why voice biometrics is a potential customer experience game changer for businesses.
WEM delivers the necessary tools for an engaged and motivated workforce that can deliver wideranging benefits for businesses and their customers.
At a time of competing pressures, organisations should invest in both talent and technology to enhance the customer experience.
Serving customers with excellence is imperative in today’s highly competitive, fast-moving world. We all know that every advantage is important.
The boundaries between customer-facing, front-office channels and back-office support functions are blurring.
Improved customer experience can have huge impact on broader business objectives – such as increasing revenue and improving customer loyalty. But only if they’re focused in a...
An over reliance on digital channels can jeopardise customer relationships, according to a Verint White Paper.
Leverage digital innovation platforms to better plan and forecast for the future.
As we wind down after another busy year, the team at Verint APAC are looking forward to the exciting opportunities that await us in 2018.
By being smart about listening to customers Bank of America cuts support tickets by 10,000 a month.
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Nov 05, 2018
Nov 01, 2018
Oct 25, 2018
Oct 22, 2018