Jun 27, 2018 Delivering a great CX experience in the evolving contact centre industry

    Delivering a great CX experience in the evolving contact centre industry

    3 key CX highlights that contact centre leaders need to have front of mind to perform in this fast-changing business landscape.

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    Jun 07, 2018 What does customer engagement look like in 2018?

    What does customer engagement look like in 2018?

    Exceptional customer engagement is about understanding the needs of both your customers and employees. When employees are happy, so are your customers.

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    Jun 01, 2018 Verint takes lead with key industry wins

    Verint takes lead with key industry wins

    Verint is pleased to cement its industry-leading status as the top customer engagement company following recognition by Gartner as the only organisation to appear in 2018 Magic Quadrants...

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    May 30, 2018 Intelligent self-service: Three ways to grow consumer comfort with automated, robotics-driven interactions

    Intelligent self-service: Three ways to grow consumer comfort with automated, robotics-driven interactions

    Do you see your company the way your customers do?

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    May 25, 2018 Intelligent self-service answers the call

    Intelligent self-service answers the call

    “Hey, Siri. Tell me a joke.” Remember those early iPhone commercials with celebrities conversing with Siri as if she were human?

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    May 23, 2018 Two days until GDPR. Are you ready?

    Two days until GDPR. Are you ready?

    With mere hours to go before the General Data Protection Regulation (GDPR) comes into effect, it seems appropriate to take a few minutes to reflect on the approaches and issues we have...

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    May 18, 2018 Full speed ahead with analytics and automation

    Full speed ahead with analytics and automation

    What happens when a premier cruise line makes business outcomes a top priority?

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    Apr 10, 2018 Why voice biometrics can rapidly enhance CX

    Why voice biometrics can rapidly enhance CX

    Three reasons why voice biometrics is a potential customer experience game changer for businesses.

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    Mar 02, 2018 A good WEM strategy is a business game changer – here’s why

    A good WEM strategy is a business game changer – here’s why

    WEM delivers the necessary tools for an engaged and motivated workforce that can deliver wideranging benefits for businesses and their customers.  

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    Feb 22, 2018 Drive meaningful engagement with talent and technology

    Drive meaningful engagement with talent and technology

    At a time of competing pressures, organisations should invest in both talent and technology to enhance the customer experience.

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