Kelly Koelliker | Dec 07, 2018
Mary Lou Joseph | Nov 22, 2018
Professor James Woudhuysen | Nov 05, 2018
Donna Fluss | Nov 01, 2018
With mere hours to go before the General Data Protection Regulation (GDPR) comes into effect, it seems appropriate to take a few minutes to reflect on the approaches and issues we have...
What happens when a premier cruise line makes business outcomes a top priority?
Three reasons why voice biometrics is a potential customer experience game changer for businesses.
WEM delivers the necessary tools for an engaged and motivated workforce that can deliver wideranging benefits for businesses and their customers.
At a time of competing pressures, organisations should invest in both talent and technology to enhance the customer experience.
Serving customers with excellence is imperative in today’s highly competitive, fast-moving world. We all know that every advantage is important.
The boundaries between customer-facing, front-office channels and back-office support functions are blurring.
Improved customer experience can have huge impact on broader business objectives – such as increasing revenue and improving customer loyalty. But only if they’re focused in a...
An over reliance on digital channels can jeopardise customer relationships, according to a Verint White Paper.
Leverage digital innovation platforms to better plan and forecast for the future.
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