Avanti Joglekar | Jul 19, 2019
Mary Lou Joseph | Jul 01, 2019
Verint | Jul 01, 2019
Omer Minkara | Jun 28, 2019
This is the last in a blog series based on two, rapid fire, 60 ideas in 60 minutes sessions for tips and techniques in workforce management held at the Read more
Knowledge management, the advantages it brings to the table for customers and employees.
Customer experience (CX) is today’s competitive battleground, so it may come as no surprise that CX is now a strategic imperative for many contact centres.
How should businesses evaluate and measure machine learning?
Is your company easy to work for?
Companies that want to succeed in the world of AI need to create a centralised repository of enterprise data and answers to customer and employee questions, and KM is the perfect fit...
Have you thought about what your contact center will look like in ten years?
Are you looking for a way to help your agents be more efficient? Search no further!
With today’s advancements in technology, walking into a contact centre can sometimes feel like going back in time. While it’s no easy (or inexpensive!) task to replace contact...
Verint is proud to announce that a leading telecommunications and media company in the Asia Pacific region has expanded its investment in Verint solutions.
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Jul 19, 2019
Jul 01, 2019
Jun 28, 2019