Jul 12, 2018 It’s time for real-time speech analytics

    It’s time for real-time speech analytics

    Are you looking for a way to help your agents be more efficient? Search no further!

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    Jul 10, 2018 Is your contact centre future-proofed?

    Is your contact centre future-proofed?

    With today’s advancements in technology, walking into a contact centre can sometimes feel like going back in time. While it’s no easy (or inexpensive!) task to replace contact...

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    Jul 02, 2018 APAC telecom giant expands investment in Verint solutions

    APAC telecom giant expands investment in Verint solutions

    Verint is proud to announce that a leading telecommunications and media company in the Asia Pacific region has expanded its investment in Verint solutions.

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    2
    Jun 27, 2018 Delivering a great CX experience in the evolving contact centre industry

    Delivering a great CX experience in the evolving contact centre industry

    3 key CX highlights that contact centre leaders need to have front of mind to perform in this fast-changing business landscape.

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    2
    Jun 07, 2018 What does customer engagement look like in 2018?

    What does customer engagement look like in 2018?

    Exceptional customer engagement is about understanding the needs of both your customers and employees. When employees are happy, so are your customers.

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    Jun 01, 2018 Verint takes lead with key industry wins

    Verint takes lead with key industry wins

    Verint is pleased to cement its industry-leading status as the top customer engagement company following recognition by Gartner as the only organisation to appear in 2018 Magic Quadrants...

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    May 30, 2018 Intelligent self-service: Three ways to grow consumer comfort with automated, robotics-driven interactions

    Intelligent self-service: Three ways to grow consumer comfort with automated, robotics-driven interactions

    Do you see your company the way your customers do?

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    May 25, 2018 Intelligent self-service answers the call

    Intelligent self-service answers the call

    “Hey, Siri. Tell me a joke.” Remember those early iPhone commercials with celebrities conversing with Siri as if she were human?

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    May 23, 2018 Two days until GDPR. Are you ready?

    Two days until GDPR. Are you ready?

    With mere hours to go before the General Data Protection Regulation (GDPR) comes into effect, it seems appropriate to take a few minutes to reflect on the approaches and issues we have...

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    May 18, 2018 Full speed ahead with analytics and automation

    Full speed ahead with analytics and automation

    What happens when a premier cruise line makes business outcomes a top priority?

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