Aug 09, 2018 Tips for a more accurate contact centre forecast

    Tips for a more accurate contact centre forecast

    This is the last in a blog series based on two, rapid fire, 60 ideas in 60 minutes sessions for tips and techniques in workforce management held at the Read more

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    Aug 02, 2018 What can knowledge management do for you?

    What can knowledge management do for you?

    Knowledge management, the advantages it brings to the table for customers and employees.

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    Jul 31, 2018 Improving customer experience in the contact centre. The devil is in the data.

    Improving customer experience in the contact centre. The devil is in the data.

    Customer experience (CX) is today’s competitive battleground, so it may come as no surprise that CX is now a strategic imperative for many contact centres.  

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    Jul 24, 2018 The state of machine learning in business: Ask the experts

    The state of machine learning in business: Ask the experts

    How should businesses evaluate and measure machine learning?

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    Jul 18, 2018 New trends in employee engagement

    New trends in employee engagement

    Is your company easy to work for?

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    Jul 18, 2018 Knowledge management is essential in the world of AI

    Knowledge management is essential in the world of AI

    Companies that want to succeed in the world of AI need to create a centralised repository of enterprise data and answers to customer and employee questions, and KM is the perfect fit...

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    Jul 17, 2018 5 trends that will affect your contact center in the next 10 years

    5 trends that will affect your contact center in the next 10 years

    Have you thought about what your contact center will look like in ten years? 

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    Jul 12, 2018 It’s time for real-time speech analytics

    It’s time for real-time speech analytics

    Are you looking for a way to help your agents be more efficient? Search no further!

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    Jul 10, 2018 Is your contact centre future-proofed?

    Is your contact centre future-proofed?

    With today’s advancements in technology, walking into a contact centre can sometimes feel like going back in time. While it’s no easy (or inexpensive!) task to replace contact...

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    Jul 02, 2018 APAC telecom giant expands investment in Verint solutions

    APAC telecom giant expands investment in Verint solutions

    Verint is proud to announce that a leading telecommunications and media company in the Asia Pacific region has expanded its investment in Verint solutions.

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