Professor James Woudhuysen | Nov 05, 2018
Donna Fluss | Nov 01, 2018
Paul Stockford | Oct 25, 2018
Mary Lou Joseph | Oct 22, 2018
Are you looking for a way to help your agents be more efficient? Search no further!
With today’s advancements in technology, walking into a contact centre can sometimes feel like going back in time. While it’s no easy (or inexpensive!) task to replace contact...
Verint is proud to announce that a leading telecommunications and media company in the Asia Pacific region has expanded its investment in Verint solutions.
3 key CX highlights that contact centre leaders need to have front of mind to perform in this fast-changing business landscape.
Exceptional customer engagement is about understanding the needs of both your customers and employees. When employees are happy, so are your customers.
Verint is pleased to cement its industry-leading status as the top customer engagement company following recognition by Gartner as the only organisation to appear in 2018 Magic Quadrants...
Do you see your company the way your customers do?
“Hey, Siri. Tell me a joke.” Remember those early iPhone commercials with celebrities conversing with Siri as if she were human?
With mere hours to go before the General Data Protection Regulation (GDPR) comes into effect, it seems appropriate to take a few minutes to reflect on the approaches and issues we have...
What happens when a premier cruise line makes business outcomes a top priority?
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Nov 05, 2018
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