Oct 22, 2018 What Is Robotic Process Automation (RPA): Unattended, Attended and Hybrid?

    What Is Robotic Process Automation (RPA): Unattended, Attended and Hybrid?

    Robotic Process Automation, or RPA, is a hot topic right now. But what exactly is it?

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    Oct 11, 2018 Verint goes from strength to strength in the APAC region

    Verint goes from strength to strength in the APAC region

    It’s clear that Verint’s enhanced functionality and omnichannel capabilities are like that of no other vendors in the region.

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    Oct 09, 2018 Verint once again confirmed as the number one APAC contact centre application vendor

    Verint once again confirmed as the number one APAC contact centre application vendor

    Verint beats 40 other market players to take the number one position in the combined technology categories that make up the Contact Centre Applications Market.

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    Oct 05, 2018 It’s CX Day—and we celebrate the great differentiator

    It’s CX Day—and we celebrate the great differentiator

    This week we celebrate National Customer Service Week—and today we celebrate CX Day. We are so grateful for our employees on the front lines in Customer Service—they take a...

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    Oct 02, 2018 Celebrating the employees on the front lines of our business

    Celebrating the employees on the front lines of our business

    This week we celebrate Customer Service Week--an annual week-long event that spotlights the people who do an increasingly complex job that presents new, unpredictable challenges every day.

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    Sep 21, 2018 The value of cross-channel voice of the customer

    The value of cross-channel voice of the customer

    A few years back, it seemed forecasters everywhere were predicting the demise of the call centre as self-serve digital channels accelerated up the steep curve of early customer adoption.

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    Sep 12, 2018 Driving Business Outcomes with the Voice of the Customer

    Driving Business Outcomes with the Voice of the Customer

    It starts by integrating this customer insight with operational data that you probably already capture. 

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    Aug 28, 2018 CX Insights: 2 Minutes with Manish

    CX Insights: 2 Minutes with Manish

    Manish Shah, VP of Verint Southeast Asia, shares some of his top CX insights ahead of Singapore’s Verint Engage on Wednesday this week.

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    Aug 24, 2018 Verint’s Intelligent Self-Service Automation Capabilities Take First Place with Two Prestigious Industry Honours

    Verint’s Intelligent Self-Service Automation Capabilities Take First Place with Two Prestigious Industry Honours

    Best Overall AI Solution” in 2018 AI Breakthrough Awards; “NextGen Innovation of the Year” in 2018 Customer Contact Week (CCW) Excellence Awards  

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    Aug 23, 2018 3 ways to boost call centre efficiency with speech analytics

    3 ways to boost call centre efficiency with speech analytics

    New advances such as automation, artificial intelligence, and machine learning are helping organisations leverage their speech analytics solutions even further.

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