Manish Shah | Mar 01, 2019
Avanti Joglekar | Mar 01, 2019
Nancy Porte | Feb 27, 2019
Martyn Riddle | Feb 27, 2019
Robotic Process Automation, or RPA, is a hot topic right now. But what exactly is it?
It’s clear that Verint’s enhanced functionality and omnichannel capabilities are like that of no other vendors in the region.
Verint beats 40 other market players to take the number one position in the combined technology categories that make up the Contact Centre Applications Market.
This week we celebrate National Customer Service Week—and today we celebrate CX Day. We are so grateful for our employees on the front lines in Customer Service—they take a...
This week we celebrate Customer Service Week--an annual week-long event that spotlights the people who do an increasingly complex job that presents new, unpredictable challenges every day.
A few years back, it seemed forecasters everywhere were predicting the demise of the call centre as self-serve digital channels accelerated up the steep curve of early customer adoption.
It starts by integrating this customer insight with operational data that you probably already capture.
Manish Shah, VP of Verint Southeast Asia, shares some of his top CX insights ahead of Singapore’s Verint Engage on Wednesday this week.
Best Overall AI Solution” in 2018 AI Breakthrough Awards; “NextGen Innovation of the Year” in 2018 Customer Contact Week (CCW) Excellence Awards
New advances such as automation, artificial intelligence, and machine learning are helping organisations leverage their speech analytics solutions even further.
Complete an enquiry form we will be in touch.
Mar 01, 2019
Feb 27, 2019