Aug 28, 2018 CX Insights: 2 Minutes with Manish

    CX Insights: 2 Minutes with Manish

    Manish Shah, VP of Verint Southeast Asia, shares some of his top CX insights ahead of Singapore’s Verint Engage on Wednesday this week.

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    Aug 24, 2018 Verint’s Intelligent Self-Service Automation Capabilities Take First Place with Two Prestigious Industry Honours

    Verint’s Intelligent Self-Service Automation Capabilities Take First Place with Two Prestigious Industry Honours

    Best Overall AI Solution” in 2018 AI Breakthrough Awards; “NextGen Innovation of the Year” in 2018 Customer Contact Week (CCW) Excellence Awards  

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    Aug 23, 2018 3 ways to boost call centre efficiency with speech analytics

    3 ways to boost call centre efficiency with speech analytics

    New advances such as automation, artificial intelligence, and machine learning are helping organisations leverage their speech analytics solutions even further.

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    Aug 09, 2018 Tips for a more accurate contact centre forecast

    Tips for a more accurate contact centre forecast

    This is the last in a blog series based on two, rapid fire, 60 ideas in 60 minutes sessions for tips and techniques in workforce management held at the Read more

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    Aug 02, 2018 What can knowledge management do for you?

    What can knowledge management do for you?

    Knowledge management, the advantages it brings to the table for customers and employees.

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    Jul 31, 2018 Improving customer experience in the contact centre. The devil is in the data.

    Improving customer experience in the contact centre. The devil is in the data.

    Customer experience (CX) is today’s competitive battleground, so it may come as no surprise that CX is now a strategic imperative for many contact centres.  

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    Jul 24, 2018 The state of machine learning in business: Ask the experts

    The state of machine learning in business: Ask the experts

    How should businesses evaluate and measure machine learning?

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    Jul 18, 2018 New trends in employee engagement

    New trends in employee engagement

    Is your company easy to work for?

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    Jul 18, 2018 Knowledge management is essential in the world of AI

    Knowledge management is essential in the world of AI

    Companies that want to succeed in the world of AI need to create a centralised repository of enterprise data and answers to customer and employee questions, and KM is the perfect fit...

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    Jul 17, 2018 5 trends that will affect your contact center in the next 10 years

    5 trends that will affect your contact center in the next 10 years

    Have you thought about what your contact center will look like in ten years? 

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