Sep 21, 2018 The value of cross-channel voice of the customer

    The value of cross-channel voice of the customer

    A few years back, it seemed forecasters everywhere were predicting the demise of the call centre as self-serve digital channels accelerated up the steep curve of early customer adoption.

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    Sep 12, 2018 Driving Business Outcomes with the Voice of the Customer

    Driving Business Outcomes with the Voice of the Customer

    It starts by integrating this customer insight with operational data that you probably already capture. 

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    Aug 28, 2018 CX Insights: 2 Minutes with Manish

    CX Insights: 2 Minutes with Manish

    Manish Shah, VP of Verint Southeast Asia, shares some of his top CX insights ahead of Singapore’s Verint Engage on Wednesday this week.

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    Aug 24, 2018 Verint’s Intelligent Self-Service Automation Capabilities Take First Place with Two Prestigious Industry Honours

    Verint’s Intelligent Self-Service Automation Capabilities Take First Place with Two Prestigious Industry Honours

    Best Overall AI Solution” in 2018 AI Breakthrough Awards; “NextGen Innovation of the Year” in 2018 Customer Contact Week (CCW) Excellence Awards  

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    Aug 23, 2018 3 ways to boost call centre efficiency with speech analytics

    3 ways to boost call centre efficiency with speech analytics

    New advances such as automation, artificial intelligence, and machine learning are helping organisations leverage their speech analytics solutions even further.

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    Aug 09, 2018 Tips for a more accurate contact centre forecast

    Tips for a more accurate contact centre forecast

    This is the last in a blog series based on two, rapid fire, 60 ideas in 60 minutes sessions for tips and techniques in workforce management held at the Read more

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    Aug 02, 2018 What can knowledge management do for you?

    What can knowledge management do for you?

    Knowledge management, the advantages it brings to the table for customers and employees.

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    Jul 31, 2018 Improving customer experience in the contact centre. The devil is in the data.

    Improving customer experience in the contact centre. The devil is in the data.

    Customer experience (CX) is today’s competitive battleground, so it may come as no surprise that CX is now a strategic imperative for many contact centres.  

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    Jul 24, 2018 The state of machine learning in business: Ask the experts

    The state of machine learning in business: Ask the experts

    How should businesses evaluate and measure machine learning?

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    Jul 18, 2018 New trends in employee engagement

    New trends in employee engagement

    Is your company easy to work for?

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