May 23, 2019 Hong Kong CX State of Play

    Hong Kong CX State of Play

    Hong Kong is emerging as a digitally sophisticated nation being named by The Digital Evolution Index, the third most advanced digital economy in APAC, and the ninth in the world. Read more

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    May 23, 2019 Australia CX State of Play

    Australia CX State of Play

    While Australia has achieved a high level of digital development in the past, more recently there appears to be a slowing in this digital uptake. It is against this backdrop that Verint...

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    2
    May 23, 2019 Singapore CX State of Play

    Singapore CX State of Play

    Singapore is one of Asia’s most digitally advanced nations - according to the Economic Intelligence Unit (EIU), the Lion City has topped the Asian Digital Transformation Index for...

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    2
    May 13, 2019 Vivat Elevates CX and NPS while Optimising Costs with Verint Knowledge Management

    Vivat Elevates CX and NPS while Optimising Costs with Verint Knowledge Management

    A large insurance company in the Netherlands, Vivat brings together five insurance brands and one asset management brand.

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    Mar 01, 2019 The Age of Human - Machine Harmony

    The Age of Human - Machine Harmony

    In the robotic age, what is the future of customer experience?

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    Mar 01, 2019 3 Ways to Get Speech Transcription Accuracy Right

    3 Ways to Get Speech Transcription Accuracy Right

    Call transcripts offer key insights to businesses around the world, but transcribing a contact centre conversation is a surprisingly difficult task. Transcription accuracy has reached...

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    2
    Feb 27, 2019 One-On-One CX: 5 Tips to Ensure First Responders Are Great with Customers

    One-On-One CX: 5 Tips to Ensure First Responders Are Great with Customers

    Have you considered that in today's fast-moving organisations, it's often easier to see the forest instead of the trees? I've spoken with many CX practitioners who agree...

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    2
    Feb 27, 2019 Verint APAC Engage Index 2018-19

    Verint APAC Engage Index 2018-19

    The subtle balance between people and technology.  

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    2
    Feb 06, 2019 News Uses for Speech Analytics and Optimising Customer Experience in Banks

    News Uses for Speech Analytics and Optimising Customer Experience in Banks

    Artificial intelligence and machine learning are transforming many industries and technologies -- speech analytics included. Join us to explore how speech analytics can help you enhance...

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    Dec 07, 2018 Boost Your IT Efficiency Today with Intelligent Automation

    Boost Your IT Efficiency Today with Intelligent Automation

    Modern contact centres handle millions of calls a day. Cloud based software (CCaaS) can help IT personnel manage the complex web of applications.

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