Jul 19, 2019 2019 Trends for Contact Centers with Cloud Solutions

    2019 Trends for Contact Centers with Cloud Solutions

    In 2019, cloud computing will further establish itself as the foundation of tod…

    Read more
    2
    Jul 01, 2019 The Next Evolution of Desktop Analytics

    The Next Evolution of Desktop Analytics

    Desktop Analytics solutions are veterans of the call center industry, having been around for close to 10 years. However, new features are enabling organizations to leverage the insights...

    Read more
    2
    Jul 01, 2019 Verint Only Vendor Recognised by Gartner both CRM Customer Engagement Center and Workforce Engagement Management.

    Verint Only Vendor Recognised by Gartner both CRM Customer Engagement Center and Workforce Engagement Management.

    Verint, announces its inclusion in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center* (CEC) report, published June 11, 2019, by the research and...

    Read more
    2
    Jun 28, 2019 Unifying Your Business through VoC: How a Holistic Approach Transforms CX Program Results

    Unifying Your Business through VoC: How a Holistic Approach Transforms CX Program Results

    Do you need to keep track of evolving buyer needs, improve customer loyalty, grow client wallet share, design better products, improve efficiency, and grow revenue? By using a...

    Read more
    2
    Jun 14, 2019 The First Year of GDPR: 5 Lessons Learned About Data Privacy

    The First Year of GDPR: 5 Lessons Learned About Data Privacy

    As data privacy regulations are constantly evolving -- and your business is changing -- it is fair to say that maintaining compliance is an ongoing process. In today's volatile...

    Read more
    2
    Jun 10, 2019 Alight Solutions' Use of Verint’s Intelligent Virtual Assistant (IVA) Technology Wins 2018 Opus Research Award

    Alight Solutions' Use of Verint’s Intelligent Virtual Assistant (IVA) Technology Wins 2018 Opus Research Award

    Alight’s IVA ‘Lisa’ Honored for Delivering Business Value, Superior Customer Experience and Innovative Use of Advanced Automation Technology to As…

    Read more
    2
    May 23, 2019 Hong Kong CX State of Play

    Hong Kong CX State of Play

    Hong Kong is emerging as a digitally sophisticated nation being named by The Digital Evolution Index, the third most advanced digital economy in APAC, and the ninth in the world. Read more

    2
    May 23, 2019 Australia CX State of Play

    Australia CX State of Play

    While Australia has achieved a high level of digital development in the past, more recently there appears to be a slowing in this digital uptake. It is against this backdrop that Verint...

    Read more
    2
    May 23, 2019 Singapore CX State of Play

    Singapore CX State of Play

    Singapore is one of Asia’s most digitally advanced nations - according to the Economic Intelligence Unit (EIU), the Lion City has topped the Asian Digital Transformation Index for...

    Read more
    2
    May 13, 2019 Vivat Elevates CX and NPS while Optimising Costs with Verint Knowledge Management

    Vivat Elevates CX and NPS while Optimising Costs with Verint Knowledge Management

    A large insurance company in the Netherlands, Vivat brings together five insurance brands and one asset management brand.

    Read more
    2
    Displaying results 1-10 (of 72)
      < 1 2 3 4 5 6 7 8  >