Mar 01, 2019 The Age of Human - Machine Harmony

    The Age of Human - Machine Harmony

    In the robotic age, what is the future of customer experience?

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    2
    Mar 01, 2019 3 Ways to Get Speech Transcription Accuracy Right

    3 Ways to Get Speech Transcription Accuracy Right

    Call transcripts offer key insights to businesses around the world, but transcribing a contact centre conversation is a surprisingly difficult task. Transcription accuracy has reached...

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    2
    Feb 27, 2019 One-On-One CX: 5 Tips to Ensure First Responders Are Great with Customers

    One-On-One CX: 5 Tips to Ensure First Responders Are Great with Customers

    Have you considered that in today's fast-moving organisations, it's often easier to see the forest instead of the trees? I've spoken with many CX practitioners who agree...

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    2
    Feb 27, 2019 Verint APAC Engage Index 2018-19

    Verint APAC Engage Index 2018-19

    The subtle balance between people and technology.  

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    2
    Feb 06, 2019 News Uses for Speech Analytics and Optimising Customer Experience in Banks

    News Uses for Speech Analytics and Optimising Customer Experience in Banks

    Artificial intelligence and machine learning are transforming many industries and technologies -- speech analytics included. Join us to explore how speech analytics can help you enhance...

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    Dec 07, 2018 Boost Your IT Efficiency Today with Intelligent Automation

    Boost Your IT Efficiency Today with Intelligent Automation

    Modern contact centres handle millions of calls a day. Cloud based software (CCaaS) can help IT personnel manage the complex web of applications.

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    Nov 22, 2018 Robotic Process Automation (RPA): Increase Capacity & Employee Job Satisfaction

    Robotic Process Automation (RPA): Increase Capacity & Employee Job Satisfaction

    Hybrid automation is the newest iteration of RPA--and as such there's some confusion on how…

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    Nov 05, 2018 Contact centres 2030: The shape of automation to come

    Contact centres 2030: The shape of automation to come

    Artificial Intelligence is spreading--above all, to help staff deal with customers better

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    Nov 01, 2018 IVA is the future of voice self-service

    IVA is the future of voice self-service

    Intelligent virtual assistants (IVAs) use AI, machine learning and other technologies to automate the handling of customers' and employees' requests. And it's revolutionary...

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    2
    Oct 25, 2018 Customer communities and the self service revolution

    Customer communities and the self service revolution

    Many important aspects of the global contact center industry are slowly but surely changing.

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